Broker Development Manager at Everflow Utilities (2023-09 – Present)
- Develop and execute broker sales strategies to drive revenue growth and increase market share.
- Build and maintain strong relationships with broker partners, working collaboratively to achieve mutual business success.
- Conduct regular calls and meetings with brokers to understand commercial needs and provide ongoing support and guidance.
- Deliver product training, marketing resources, and sales enablement materials to help partners sell more effectively.
- Collaborate with internal sales teams to identify, recruit, and onboard new broker partners.
- Analyse broker performance metrics, identifying trends and areas for improvement to optimise results.
- Stay up to date with industry developments and competitor activity, sharing relevant insights with brokers.
- Work closely with cross-functional teams to ensure the successful delivery of broker programmes and initiatives.
Broker Administrator at Everflow Utilities (2021-06 – 2023-08)
- Acted as the first point of contact for broker partners, providing guidance and support to complete and secure water contracts.
- Built strong internal and external relationships to ensure a collaborative service and effective query resolution.
- Maintained excellent working relationships with brokers, account managers, and colleagues via phone, email, and Microsoft Teams.
- Delivered high-quality customer service in line with SLAs, handling complex queries efficiently.
- Generated and locked in contracts, ensuring accuracy and compliance with supplier terms.
- Developed a strong understanding of supplier-specific terms and conditions to advise brokers accurately.
- Updated and maintained internal trackers and reporting tools.
- Managed contract rejections, switch objections, billing queries, commission queries, and tender requests.
Warranty / Costing Administrator at Midlands Truck & Van Ltd (2018-01 – 2021-06)
- Submitted warranty claims in line with manufacturer guidelines and standards.
- Processed job cards and ensured all peripheral requirements were met.
- Maintained accurate records of warranty submissions, credits, rejections, and customer contributions.
- Created invoices and estimates to achieve daily sold-hours targets.
Sales Advisor at Slimspired (2017-09 – 2017-12)
- Conducted telephone consultations to understand client needs in a sensitive and professional manner.
- Booked appointments for practitioners, delivering a high standard of customer care.
Renewals Advisor at Nationwide Energy Consultants Utilities Ltd (2016-06 – 2017-09)
- Worked with internal teams to initiate, negotiate, and close new and renewal energy contracts for business customers.
- Managed a portfolio of long-standing clients, acting as their first point of contact.
- Communicated and escalated billing, legal, and technical issues appropriately.
- Consistently achieved sales targets and received excellent client feedback.
Pricing Administrator at Nationwide Energy Consultants Utilities Ltd (2010-04 – 2016-06)
- Produced accurate quotations for a large sales team using detailed data analysis.
- Followed strict processes and worked extensively with Excel and in-house databases.
- Managed the company renewal database to support high customer retention levels.
- Supported and trained new team members, assisting with process improvements.
Pricing Administrator at Deltec International (2005-08 – 2010-04)
- Provided administrative support across accounts, transport, customer services, and stock control.
- Used in-house systems to input and manage data accurately under strict deadlines in a fast-paced environment.
