Collection and Recovery Agent – Write Off at Absa Bank (2026-07 – Present)
- Negotiate realistic repayment arrangements with customers in line with approved collection procedures.
- Monitor assigned accounts and maintain accurate records of collection activities, promises to pay, and customer commitments.
- Follow up consistently on broken promises and overdue payments to improve recovery rates.
- Handle customer queries professionally and provide appropriate information regarding outstanding obligations.
- Identify accounts requiring further recovery action and escalate them according to established procedures.
- Prepare and maintain daily and periodic collection reports on assigned portfolios and recovery performance.
- Maintain confidentiality of customer and account information while complying with internal policies and procedures.
- Work closely with relevant teams to resolve account issues and support effective debt recovery.
- Meet assigned collection and recovery targets while maintaining professional customer relationships.
Enumerator's Supervisor at Kenya Sugar Board (2026-05 – 2026-06)
- Supervised and coordinated a team of enumerators during field data collection and grower registration exercises.
- Monitored data quality, accuracy, and completeness of collected information.
- Trained and guided enumerators on data collection procedures and reporting requirements.
- Prepared daily and weekly progress reports for project management.
- Resolved field challenges and escalated complex issues to relevant authorities.
- Ensured compliance with project guidelines, timelines, and operational standards.
Business Development Officer at Kenya Women Finance Trust (KWFT) (2025-11 – 2026-04)
- Identify, recruit, and onboard new clients for financial products.
- Promote savings, loans, and insurance products.
- Build and maintain strong client relationships to enhance retention and portfolio growth.
- Conduct financial literacy and loan management training.
- Support loan appraisal, documentation, and disbursement processes.
- Monitor loan performance and follow up on repayments.
- Prepare field reports and contribute to branch performance targets.
Sales Executive at Platinum Credit Ltd (2025-04 – 2025-11)
- Promoted and sold financial products to new and existing clients.
- Built and maintained strong customer relationships.
- Consistently met and exceeded sales targets.
- Guided clients through loan applications and documentation.
Chief Cashier at Kipchimatt Supermarket (2024-05 – 2025-04)
- Supervised daily cashier operations and cash handling.
- Conducted cash reconciliation and prepared daily reports.
- Resolved customer payment issues professionally.
- Ensured compliance with internal cash control procedures.
Finance Assistant at Jomo Kenyatta Foundation (2023-05 – 2024-04)
- Assisted in preparation of financial reports and statements.
- Managed invoices, vouchers, and payment documentation.
- Supported budgeting and financial tracking activities.
- Maintained accurate financial records and filing systems.
