Kevin Shek

I am a well driven and highly proactive professional who strives in a customer service and financial environment, who performs well under pressure and against tight deadlines. A quick learner who can adapt to changes within the business with over 8 years' experience in customer service industry and account management. I believe work ethic, communication and hardworking is vital within any company as this will provide better results for the customers, yourself, and the company's growth.

I am seeking a career opportunity to broaden my knowledge and to grow within the company.

Sales Account and Marketing Executive - UK Industrial Tapes - UK

(2025-10)

• Managing export and UK accounts, making sure all orders are processed accordingly
• Monitor and making sure orders are dispatched on time and efficiently
• Resolving complaints and account issues that may delay orders going out
• Root cause analysis on defected parts
• Export logistics -raising commercial invoices, pallet list, dispatch template for orders going overseas
• Arranging deliveries via contacting couriers for quotes
• Resolving pricing issues and discrepancies
• Sending samples out to customers
• Pick and packing orders from shopify, Ebay and Amazon
• Marketing promotional products on Instagram, twitter and mail chimps
• Using Graphic design platform such as Canva to create professional images for marketing and social media post
• Project work with sales and marketing director for new products incoming
• SAGE CRM, making sure customer's information are up to date and tasks are logged
• Finding products to suit customer's requirement(s) including alternative options
• Ab-selling where possible
• Stock take to make sure everything is accurate in the system

Account Manager/Buyer - Kite Packaging

(2025-04 - 2025-10)

• Managing small to large business accounts from ordering processing and resolving issues
• Processing invoice using company's CRM
• Spec-ing up products for quotation
• Liaising with correct suppliers for pricing based on customer's requirements
• Tender project work
• Recommending alternatives products to customers
• Product and quality testing
• Working with internal finance team ti make sure outstanding invoices are paid prior to releasing order(s)

Customer Service Representative - TT Electronics

(2023-01)

• Provided accurate and sufficient information to the clients regarding their queries
• Ensured all purchase orders via by e-mail and systems are processed in a timely and efficient manner.
• Recorded and managed complaints in accordance with agreed group procedures and keeping up to date with relevant and urgent issues by conference calls.
• Acted as a point of contact and resolved urgent issues to result issues.
• Liaising with multiple business area in UK, US and Asia.
• Worked with senior managers and sales managers to resolve issues efficiently
• Updated system in line of client's specifications on SAP.
• Trained new member of staff.
• Tracked customer's orders to make sure they go out on time and resolved delayed shipments.
• Problem solving client's queries through research and investigations.
• Creating drop shipments using company's software
• Raised credit and debit notes.
• Conference call with clients

Internal Sales Representative - Trustack

(2022-01 - 2023-01)

• Identifying sales opportunities through customer's contact and requirements
• Upselling products
• Raising quotes based on customer's requirements.
• Contacting vendors for deal registrations
• Updating and creating new work order into company's software
• Following and rectifying issues for Sales Account Managers.
• Updating quotes when required
• Updating and making sure customer's account are up to date

Customer Care Coordinator - Renolit, UK

(2021-10 - 2022-01)

• Provided accurate and sufficient information to the clients regarding their queries
• Ensured all purchase orders via by e-mail are processed in a timely and efficient manner
• Acted as a point of contact and resolved urgent issues to result issues with customer and internal colleagues
• Liaising with multiple business area in Europe
• Checked production line using internal system to ensure they are on track
• Updated system in line of client's specifications on SAP and internal systems
• Tracked customer's orders to make sure they go out on time and resolved delayed shipments.
• Placed orders with group company for bought in items
• Allocating and reserving materials to customer's purchase orders according to their requested date
• Planning purchase orders according to lead time provided
• Raised credit and debit notes
• Raised sample orders according to customer's request

Customer Service Representative - TT Electronics

(2015-02 - 2021-10)

• Provided accurate and sufficient information to the clients regarding their queries
• Ensured all purchase orders via by e-mail and systems are processed in a timely and efficient manner.
• Recorded and managed complaints in accordance with agreed group procedures and keeping up to date with relevant and urgent issues by conference calls.
• Acted as a point of contact and resolved urgent issues to result issues.
• Liaising with multiple business area in UK, US and Asia.
• Worked with senior managers and sales managers to resolve issues efficiently
• Updated system in line of client's specifications on SAP.
• Trained new member of staff.
• Tracked customer's orders to make sure they go out on time and resolved delayed shipments.
• Problem solving client's queries through research and investigations
• Creating drop shipments using company's software
• Raised credit and debit notes.
• Conference call with clients to discuss updates and new projects.

Customer Service administrator - Redress Team - Lloyds Banking Group - Edinburgh, UK

(2013-01 - 2015-12)

• Dealing with inbound and outbound calls to ensure all clients queries are met and escalated to the relevant support staff for further resolution when required.
• Processing confidential information aligned with the group procedure and legislation.
• Took minute taking during conference call and meetings.
• Resolved complex queries from customers and IFAs with positive feedback through project work.
• Achieved excellent Microsoft Office skills including advance Microsoft.
• Handled mail and sorted out into categories for specific team to resolve.
• Led the workflow delegation team to make sure all work is distributed evenly.
• Processed and cancelled cheque/BAC payments upon client's request.
• Coached and mentored new member of staff regarding new systems to make sure they are up-to-date with all the procedures.
• Created new processes for the team to save time whilst maintaining efficiency.
• Worked alongside manager and project managers.

Customer Service Representative - Aegon - Edinburgh

(2013-03 - 2013-06)

(Temporary)

• Ensured ongoing and consistent customer satisfaction by making sure their queries are resolved quickly but efficiently as possible.
• Dealt with queries in a timely manner with urgent highlighted issue being prioritised and monitored from start to end.
• Made sure all customer's account are up-to-date and e-mails are attended to.
• Liaison with business Managers via E-mail

HNC - Administration and I.T - Edinburgh Telford College (2009 - 2011)

Standard Grade - English - Broughton High School (2003 - 2009)

Standard Grade - Mathematics - Broughton High School (2003 - 2009)

Standard Grade - French - Broughton High School (2003 - 2009)

Intermediate 2 - Mathematics - Broughton High School (2003 - 2009)

Intermediate 2 - Computing Studies - Broughton High School (2003 - 2009)

Intermediate 2 - Administration - Broughton High School (2003 - 2009)

Higher - Graphic Communication - Broughton High School (2003 - 2009)