Kgomotso Phiri

Dedicated and results-driven retail professional with over 10 years of experience in retail management, sales, customer service, stock control, merchandising, and store administration. Proven track record of driving sales performance, leading high-performing teams, managing store operations, and delivering exceptional customer experiences. Strong leadership, communication, and problem-solving skills with the ability to thrive in fast-paced retail environments.

Assistant Manager / Shift Runner at Relay Jeans (TFG) (2023-01 – Present)

Assisted in the daily management of store operations and staff supervision. Delivered excellent customer service, managed stock control, monitored sales performance, and ensured compliance with company standards.

Admin Clerk / Shift Runner at Exact (TFG) (2022-01 – 2023-01)

Managed store administration, reporting, cash management, reconciliations, stock receiving, transfers, and inventory controls.

Salesperson / Merchandiser at Metro Lifestyle Centre (2020-01 – 2022-01)

Assisted customers, achieved sales targets, maintained merchandising standards, and supported inventory management.

Assistant Manager at Edgars / Edgars Home (2017-01 – 2020-01)

Supervised store operations, managed stock and cash control, coached staff, and supported achievement of sales goals.

Store Manager at La Senza (2014-01 – 2017-01)

Managed store operations, staffing, sales performance, training, stock control, and customer experience initiatives.

Sales Associate / Admin Clerk at Due South (TFG) (2012-01 – 2014-01)

Provided customer service, processed transactions, and supported stock administration and store operations.

Sales Associate / Cashier at Mr Price Home (2010-01 – 2012-01)

Assisted customers, processed sales transactions, and maintained merchandising standards.

Certificate in Public Relations – Boston Business College (2009-01)

Grade 12 (Matric) – Sir Pierre van Ryneveld High School (2006-01)