Content Creator at Nottingham Trent University (2026-02 – Present)
Commissioned by university staff to create promotional content for Psychology Open Days and represented the department.
- Planned, filmed, and edited a 3-minute vlog-style video using CapCut Pro, showcasing student life, academic experiences, and opportunities available within Psychology.
- Adapted complex information for diverse audiences using clear and engaging communication techniques.
- Managed an independent media project from concept development through to final production.
- Demonstrated creativity, initiative, digital literacy, and public engagement skills.
Peer support workshop attendee at NHS (2026-04 – 2026-04)
Attended NHS training focused on peer support approaches within health and wellbeing settings.
- Developed understanding of key peer support principles, including mutuality, reciprocity, strengths-based practice, recovery orientation, and non-directive support.
- Enhanced active listening and communication skills, with an emphasis on creating safe, inclusive, and non-judgemental environments.
- Participated in collaborative exercises exploring teamwork, problem-solving, and the importance of verbal and non-verbal communication in supportive relationships.
Telephone Befriender at Your CVS (2025-11 – Present)
- Provided regular telephone support to individuals experiencing loneliness and isolation.
- Developed supportive relationships through active listening and empathetic communication.
- Conducted wellbeing checks and reported concerns in line with safeguarding procedures.
- Maintained confidentiality and accurate records of interactions.
- Promoted social connection and emotional wellbeing through regular contact.
SAP leader at Impact People and Change (2024-11 – 2025-04)
Honed leadership skills by leading team as project manager of Social Action Project and overseeing the whole process.
- Challenged myself to think critically and improved problem-solving skills by leading the SAP successfully despite risks; proposed the idea of what the SAP should focus on - support the health and wellbeing of the elderly.
- Organised a game day collaborating with a charity for a support group with workshops for the elderly and a 15k walk to raise awareness with informative posters while fundraising; implemented previous marketing skills to run social media campaigns.
- Attended various career talks to widen knowledge of the industry and potential career opportunities.
- Participated in skills workshops to further develop resilience, power of networking, managing own mental health, organisation and planning.
- Had mentoring sessions to gain insight into life after university and employability skills.
Exam Invigilator / Staff at Bilborough College (2024-05 – Present)
Using strong attention to detail and conflict management skills, supervised exams to ensure compliance with regulations and fair testing environment.
- Supported students experiencing heightened anxiety and emotional distress during examinations, helping them access appropriate support while adhering to rules.
- Demonstrated empathy, emotional intelligence, and professionalism when responding to students' wellbeing needs in a high-pressure environment.
- Maintained composure and effective decision-making when managing sensitive situations.
- Handled administrative tasks such as registration, paperwork, and data entry.
Customer assistant at Schuh (2023-11 – Present)
Contributed to sales by providing excellent 1-1 customer service and continuously building a rapport with customers, whilst receiving the most positive feedback among the team instore.
- Enhanced overall store profits by earning £166 extra by upselling 166 pairs of multis during summer, acquiring the top multi earner in the whole store.
- Used organisation skills to complete tasks in a timely and efficient manner.
Customer advisor at Boots (2022-11 – 2022-12)
- Increased time-keeping and multitasking skills due to the high paced environment, which shaped me to think faster and act quicker.
- Enhanced customer experience resulting in many customers leaving reviews and testimonials of my service, explaining how 'I really made a difference to their day'.
- Won incentives from managers multiple times by exceeding targets.
- Responsible at the tills and self-checkouts; have cash-handling experience.
Sales assistant at Clarks (2022-07 – 2022-09)
- Built up patience and resilience working alongside customers of all ages during the busiest hours.
- Worked diligently to never miss targets and exceed them by taking initiative and suggesting other products, resulting in the highest weekly average multi value and multi-sales.
- Trained and oversaw new starters to get them acquainted with the whole process.
- Proactively led own sale - portraying teamwork and leadership.
Optical assistant at Opticians Instore (2022-02 – 2022-04)
- Successfully represented the company as the face of the store while greeting & welcoming customers.
- Involved in scheduling appointments and advising patients which greatly enhanced customer service skills.
- Highly requested by most patients. Open and friendly approach ensured that every patient enjoyed my friendly attitude.
