Khalid Abdj
CUSTOMER SERVICE • RETAIL • HOSPITALITY • PASSENGER SERVICES
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About
Reliable and personable customer service professional with hands-on experience across retail, hospitality, education support, event stewarding and site safety. Comfortable working in fast-paced, high-footfall environments, assisting people from all backgrounds, managing queues, handling cash and maintaining calm, professional standards under pressure. Flexible availability across shifts, weekends and early mornings, with the communication skills, patience and attention to detail needed to deliver an excellent passenger experience at Heathrow Airport.
Experience
Door-to-Door Sales Representative (2026-02 – Present)
- Built strong relationships with customers, presenting products confidently and consistently achieving sales targets.
- Worked independently while maintaining a professional, polished manner representing the brand.
Traffic Marshal – Construction Sites (2025 – Present)
- Directed vehicle and pedestrian movement safely around live construction sites, following strict health & safety procedures.
- Communicated clearly with drivers, site staff and the public to prevent incidents and keep traffic flowing smoothly.
- Remained alert and calm under pressure in a fast-moving, safety-critical environment.
Matchday Steward at Wise Security (2025 – Present)
- Welcomed thousands of visitors at major events, providing directions and resolving customer enquiries.
- Managed queues and crowd flow, maintaining a calm and professional attitude under pressure.
Hospitality & Events Staff at Ascot Racecourse (2025 – Present)
- Provided efficient table clearing and guest service during high-profile race days with large, fast-moving crowds.
- Worked closely with front-of-house teams to maintain a clean, welcoming environment for guests.
Hospitality Staff at Servoca Hospitality (2024 – Present)
- Delivered excellent customer service at prestigious venues, working effectively as part of large teams during busy events.
- Ensured guests received prompt, friendly and efficient service.
SEN Teaching Assistant at Green Dragon Primary School (2024 – 2025)
- Supported pupils with additional needs, adapting communication style with patience and clarity.
- Assisted teaching staff in maintaining a safe, structured and inclusive environment for vulnerable children.
- Developed strong safeguarding awareness and experience following institutional procedures and protocols.
Sales Assistant at Sainsbury's (2023-07 – 2024-02)
- Operated tills accurately, handling cash and card payments.
- Maintained attractive, fully stocked displays and helped customers find products and resolve issues professionally.
