Warehouse Operative
IKEA | November 2020 – July 2021
- Provided exceptional customer service, addressing inquiries and concerns to ensure a positive shopping experience.
- Collaborated with cross-functional teams to optimise store operations, contributing to efficiency improvements.
- Implemented efficient stock management practices to streamline inventory control.
Call Centre agent
Ant Marketing | July 2021 – October 2021
- Handled incoming calls and inquiries for the NHS, demonstrating empathy and problem-solving skills.
- Effectively managed sensitive and urgent cases, coordinating with healthcare professionals.
- Maintained professionalism during challenging situations.
Sales Advisor
CC33 | August 2023 – November 2023
- Consistently exceeding sales targets. Proven track record of surpassing monthly sales goals.
- Achieved a 20% increase in sales during the first quarter through targeted client outreach and strategic upselling techniques.
- Developed and maintained a portfolio of high-value clients, resulting in a 15% increase in customer retention.
- Energy market expertise. In depth knowledge of energy solutions and market expertise.
- Effective communication. Strong rapport-building and persuasive skills on the phone.
Store Manager
Rassams | September 2021 – September 2022
- Led a team of 10 employees, fostering a productive work environment.
- Conducted regular team meetings to ensure clear communication of goals and expectations.
- Implemented employee development initiatives, resulting in improved team performance.
- Optimised inventory management strategies, reducing costs.
- Resolved customer complaints and maintained high satisfaction levels.
