Head of Projects – IT Infrastructure & Data Centres - Sterling & Wilson Pvt. Ltd. - Chennai, India
(2019-10)
- Lead execution of enterprise data centre and critical infrastructure programs for telecom and enterprise customers across India
- Oversee commissioning activities, contractor coordination, delivery governance, and execution planning for turnkey infrastructure environments
- Manage commercial alignment, customer communication, vendor coordination, and operational tracking across project lifecycles
- Coordinate with customer leadership teams ensuring compliance readiness and operational alignment
- Drive governance reviews, escalation management, risk assessments, and execution controls supporting seamless delivery
- Directed deployment of large-scale critical facility environments involving 1,000+ racks and 3MW+ power infrastructure supporting high-availability enterprise operations
- Improved project execution visibility and coordination efficiency through digital collaboration initiatives reducing escalation delays and improving governance tracking
Head of Service Delivery – IT Infrastructure & Operations - Datatech Systems - Bengaluru, India
(2017-06 - 2019-10)
- Managed enterprise technology environments covering servers, networking, workplace systems, and onsite support services
- Directed implementation programs from planning and architecture alignment through stabilization and operational handover
- Defined SLA reporting frameworks and operational review mechanisms improving service visibility and accountability
- Led infrastructure lifecycle planning, refresh activities, and continuity initiatives supporting operational readiness
- Collaborated with finance and delivery leadership teams supporting governance and commercial alignment activities
- Enhanced operational responsiveness through structured service management practices and escalation controls
Director / Head – End User Services & Onsite IT Infrastructure - Dell India / Dell EMC - Bengaluru, India
(2012-01 - 2017-05)
- Directed enterprise workplace technology and onsite infrastructure environments across APAC business operations
- Managed collaboration systems, local data centres, campus technologies, and enterprise end-user environments
- Led incident, request, change, and escalation governance aligned with ITIL operational frameworks
- Coordinated with global engineering and security teams supporting remediation and operational hardening initiatives
- Directed enterprise modernization programs involving regional infrastructure and storage platforms
- Implemented TechCentral operational model reducing service resolution timelines from more than 4 days to less than 2 hours significantly improving end-user experience
- Improved GAAP margin from -30% to +14.4% while generating approximately USD 2.2M incremental revenue through operational optimization initiatives
- Managed enterprise environments supporting 33,000+ employees across APAC operations
- Directed infrastructure programs involving 16+ data centres, 1,200+ servers, and 25+ storage environments across APAC regions
- Led wireless and network modernization initiatives supporting 25,000+ enterprise users across regional operations
Senior Manager – Global Infrastructure Projects & Transitions - Dell International Services - Bengaluru, India
(2001-04 - 2012-01)
- Managed enterprise transition and infrastructure deployment programs across India, Malaysia, Philippines, and China
- Directed implementation of telecom environments, enterprise systems, LAN/WAN infrastructure, and workplace technologies
- Led transition activities from USA, UK, and ANZ operations into India including operational setup and readiness planning
- Oversaw service continuity governance and operational stabilization activities across enterprise environments
- Managed enterprise expansion initiatives involving mergers, acquisitions, and infrastructure transformation programs
- Project-managed relocation of 8 Tier-3 data centres within 36 hours involving 1,200+ servers, 25+ storage systems, 18,000+ voice ports, and 1,000+ network devices
- Delivered enterprise infrastructure environments supporting more than 25,000 seats across APAC operational facilities
- Led cross-border transition programs across India, Malaysia, Philippines, and China supporting operational continuity and infrastructure scalability
Head of National Operations – Network & Infrastructure - Bharti British Telecom - New Delhi, India
(2000-11 - 2001-04)
- Managed nationwide network and infrastructure environments supporting enterprise telecom operations
- Directed centralized operations, connectivity management, and enterprise security implementation activities
- Implemented VPN, authentication, and remote connectivity solutions supporting secure communication environments
IT Head – Infrastructure & Operations - Brigade Solutions Ltd. - Chennai, India
(2000-02 - 2000-11)
- Managed enterprise infrastructure supporting BPO, call centre, voice, data, and workplace technology environments
- Directed centralized integration activities across India and USA operational environments
Manager – Technology Operations - Bank of America - New Delhi, India
(1992-03 - 2000-03)
- Managed banking technology environments supporting branch operations, enterprise systems, and centralized infrastructure platforms
- Implemented infrastructure solutions supporting retail and wholesale banking environments across multiple locations
- Commissioned India's first VSAT-enabled connectivity environment supporting ATM and branch banking operations
- Coordinated with Visa and MasterCard teams supporting payment platform implementation activities
Customer Support Roles – IT Infrastructure - CMS Computers | Info Drive Computers - Chennai, India
(1992-05 - 1998-03)
- Delivered infrastructure troubleshooting, hardware maintenance, and customer support services across enterprise environments
- Supported operational continuity through technical issue resolution and onsite support coordination
