Khizar Hafiz

Proactive and detail-oriented professional with extensive experience in customer service, complaints management, and safeguarding. Skilled at resolving complex issues, maintaining accurate records, and delivering high-quality service under pressure. Strong communicator with the ability to manage sensitive information, de-escalate challenging situations, and work collaboratively with teams or independently.

Seeking a Complaints Handler role to apply problem-solving expertise and commitment to excellent customer outcomes.

Security Officer - Triguard (Housing Association)

(2018-01)

• Provided security and safeguarding services in a residential setting, managing challenging behaviours professionally.
• Handled complaints and escalations, ensuring concerns were addressed promptly and appropriately.
• Maintained accurate records, reviewed files for compliance, and ensured attention to detail in all reporting.
• Supported administrative and finance-related tasks, ensuring correct documentation and reporting.
• Collaborated with management and colleagues to uphold safety protocols and high-quality service standards.

ICT Technician (Apprenticeship) - Chellow Heights School, Bradford - Bradford

(2015-01 - 2016-12)

• Provided IT support to staff, diagnosing and resolving technical issues efficiently.
• Maintained records of installations and technical faults, ensuring compliance with school protocols.
• Assisted colleagues in software use and IT troubleshooting, demonstrating strong interpersonal skills.

ICT Technician (Work Experience) - J & C Joel - Halifax

2-week placement

• Built and configured computers and installed software.
• Assisted in troubleshooting server issues and maintaining accurate IT documentation.

Customer Service Assistant (Work Placement) - Job Centre Plus - Bradford

(2016-11 - 2016-12)

• Supported clients in accessing services and resolving enquiries.
• Maintained accurate records and assisted staff in administrative tasks.
• Developed strong problem-solving, listening, and communication skills.

Pharmacy Assistant (Work Placement) - Lister Pharmacy - Bradford

(2013-01 - 2013-12)

• Provided front-line customer support and assisted patients with prescriptions.
• Maintained accurate documentation, prepared Dosette boxes, and managed stock control.
• Ensured compliance with safety procedures and administrative requirements.

GCSEs - Dixons Allerton Academy (2009-01 - 2015-12)

Double ICT - A Levels / BTEC - Dixons Allerton Academy (2009-01 - 2015-12)

BTEC Sport - A Levels / BTEC - Dixons Allerton Academy (2009-01 - 2015-12)