Khizer Jamal

Managed multiple roles including 1st Line and 2nd Line Support, Junior Systems Administrator, and IT Support Engineer. Experienced with Microsoft 365 applications and Azure AD (Entra ID), including Excel, Outlook, OneDrive, SharePoint, Teams, and Intune. Strong in Level 1 troubleshooting and developing Level 2 incident resolution skills.

Experienced in email configuration, mail flow management, and message tracing in Exchange Online. Skilled in setting up meeting room equipment and supporting physical IT infrastructure. Familiar with email security, spam filtering, transport rules, and mail trace investigations.

Delivered projects involving iOS device enrollment into Intune, Conditional Access policies, MFA enforcement, compliance policies, spam filtering, and security baselines. Confident managing and delivering independent technical projects.

Junior Systems Administrator - Stonebridge contracting solutions

(2023-06)

• Managed multiple roles including 1st Line and 2nd Line Support, Junior Systems Administrator, and IT Support Engineer.
• Experienced with Microsoft 365 applications and Azure AD (Entra ID), including Excel, Outlook, OneDrive, SharePoint, Teams, and Intune.
• Strong in Level 1 troubleshooting and developing Level 2 incident resolution skills.
• Experienced in email configuration, mail flow management, and message tracing in Exchange Online.
• Skilled in setting up meeting room equipment and supporting physical IT infrastructure.
• Familiar with email security, spam filtering, transport rules, and mail trace investigations.
• Delivered projects involving iOS device enrollment into Intune, Conditional Access policies, MFA enforcement, compliance policies, spam filtering, and security baselines.
• Confident managing and delivering independent technical projects.
• Planned and deployed a Synology Networked Attached Storage as a centralised storage and backup solution for a small business.
• Set up RAID NAS environment to enhance data resilience and continuity.
• Working on a Cisco switch where I learnt switching, I am doing my CCNA alongside this. My target is to learn trunking, VLAN and basic routing protocols

Computer Science BTEC level 3 National Diploma - Computer Science - Sir George Monoux College (2020 - 2022)