Khushabu Patil

Having a total of 4+ years of experience as an Application Support Analyst(L2)/Technical Support engineer in TCS, Wipro & Push Gaming(London).

I have hands-on experience in end-to-end customer support by resolving issues using problem-solving techniques & troubleshooting. In troubleshooting, we used Loki queries to parse logs to find errors within HTTP requests and responses of api calls & databases like MySQL and T-SQL for data analysis.

My skill set includes MySQL, AWS Cloud services, monitoring tools like Grafana & telemetry analysis,

Ticketing tools like ServiceNow and Zendesk, effectively used Unix Bash scripting & SFTP using Tectia, knowledge of Kubernetes, REST APIs, and CI/CD pipelines.

Worked with Push Gaming London, TCS(Citi Group), and Wipro(Lloyds Banking Group).

Application/Technical Support is all about monitoring the application, Kubernetes dashboards, scheduled jobs, and providing customer support & sharing data over the cloud, which provides support at the time of sprint releases.

Technical Support Engineer at Push Gaming - 1.2 yr Contract

• Supported live Remote Gaming Server (RGS) and hosted cloud infrastructure at Push Gaming, managing server-to-server connectivity, platform integration, and customer-facing application health.
• Monitored cloud-hosted microservices across Kubernetes and CI/CD pipelines to ensure smooth, zero-downtime game releases and platform stability.
• Tracked real-time server latency, 4xx/5xx REST API endpoint errors, and live game metrics (RTP) using AWS Grafana and Loki log queries.
• Partnered directly with core engineering and DevOps teams to escalate complex cloud infrastructure bugs, fast-tracking live production fixes and Releases for New games.
• Executed T-SQL queries in pgAdmin4 to analyse transaction data, isolate deep technical blockers, and build custom Power BI operational reports.
• Set up comprehensive SOPs and technical documentation to streamline recurring bug fixes and eliminate manual troubleshooting.

Application Support Analyst at TATA Consultancy Services - 1.5 yrs

• Managed and resolved P1–P4 production incidents for Citibank applications inside ServiceNow, authoring Confluence SOPs to reduce overall ticket volumes.
• Monitored high-volume financial data batch pipelines, writing Unix BASH scripts to resolve stuck scheduled jobs and process log errors.
• Diagnosed database errors by executing read-only SQL Server queries to analyse transaction records, resolve data blockages, and fix data mismatches.
• Executed deployment runbooks for Citibank software releases, securely transferring files via SFTP and auditing pre-/post-release reports.
• Reran historical data batches and validated system logs during maintenance windows to maintain financial reporting accuracy and regulatory compliance.

Application Support Analyst at Wipro Technology - 1.2yr

• Resolved application incidents using YM/Jira for Lloyds Bank, maintaining SLA compliance and building team knowledge bases in Confluence.
• Oversaw overnight financial batch pipelines, analysing system logs and running BASH scripts to clear stuck scheduled jobs.
• Debugged front-end HTML web pages and validated SOAP web service API requests to resolve data transfer errors across application interfaces.
• Supported cross-functional release cycles by executing deployment steps, rerunning historical data batches, and conducting pre/post-release audits.

Master's Degree in M.Sc in Computer Science