Khushi Arora

Enthusiastic MBA candidate at Edinburgh Napier University with a background in Human Resource Management and hands-on experience in retail operations. Proven ability to manage customer interactions, streamline day-to-day processes, and contribute to team efficiency in fast-paced environments. Focused on transitioning into business operations or consulting roles where analytical thinking, adaptability, and execution drive measurable business outcomes.

Customer Experience Leader at McDonald's (2025-02 – Present)

• Lead and coach front-of-house team members to deliver consistently high customer satisfaction scores across fast-paced shift operations.
• Monitor and manage the end-to-end customer journey, identifying and resolving service bottlenecks in real time using root cause analysis.
• Analyse customer feedback data to identify trends and implement targeted service improvement initiatives, contributing to measurable uplift in scores.
• Conduct Daily briefings and on-the-job coaching sessions to maintain service standards and brand compliance across team of 8+ members.
• Champion upselling strategies and new product promotions, supporting revenue growth during managed shifts.
• Coordinate staff deployment across customer-facing, and kitchen management, supporting effective shift management.

Online Assistant at Sainsbury's (2025-10 – 2026-05)

• Picked and packed online grocery orders accurately within tight time targets to meet customer delivery SLAs.
• Managed substitutions in line with company policy, balancing customer satisfaction with operational requirements.
• Collaborated with colleagues across departments to ensure prompt order completion during peak trading periods.

Operational Coordinator at Hazana International (2024-01 – 2024-11)

• Supported daily operations processes and monitored workflow efficiency across departments.
• Assisted in identifying process improvements to streamline operations and improve productivity.
• Maintained inventory records and supported stock management activities.
• Prepared operational reports and updated business data.

MBA in Business Leadership and Practice – Edinburgh Napier University (2025 – 2027)

BBA in Human Resource Management – Khalsa College, Panjab University (2020 – 2023)