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Kian Large

Kian Large

Senior Dealer

Birmingham, BirminghamMember since January 4, 2025
Customer Service
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About

Self-motivated and hard working computing graduate with a strong foundation In technology and a structured, problem-solving mindset. Experienced in analysing systems and data to develop effcient, reliable solutions using a range of technical tools. Adaptable and quick to learn, with the ability to perform effectively in fast-paced, deadline-driven environments.

A confdent communicator who collaborates well within high performing teams and contributes to continuous improvement and business success.

Experience

Senior Dealer - Grosvenor Casinos - Coventry

(2024-06)

  • Delivered high quality customer service in a fast-paced casino environment, consistently ensuring accuracy in cash handling and compliance with gaming regulations.
  • Thoroughly understood and applied casino policies and procedures, ensuring compliance with all local, state, and federal gaming laws.
  • Managed chip and cash transactions with exceptional accuracy and attention to detail, ensuring timely and error-free payouts.
  • Monitored gameplay to identify cheating or suspicious behaviour, contributing to a safe, fair and open gaming environment.
  • Rapidly learned and adapted to new games and casino procedures, showcasing fexibility and a commitment to continuous improvement.
  • Demonstrated quick and effcient dealing skills, reducing game downtime, and enhancing player satisfaction.

Crew Member - McDonalds - Birmingham

(2019-03 - 2024-05)

  • Processed orders quickly and accurately through point-of-sale systems to minimise queue times.
  • Greeted customers with a welcoming attitude, took orders, and provided menu information.
  • Maximised satisfaction by responding to customer questions, concerns, and complaints.
  • Organised and prepared multiple orders to ensure customers were receiving the correct items.
  • Worked alongside colleagues during busy hours to ensure the operation ran smoothly.
  • Assisted new employees by using my own knowledge of the fast-paced environment to help them perform to a high standard.
  • Used the technology at hand to my advantage to shorten waiting times for customers, and ensure that high-quality food was being served.

Recreational Activities Leader - Inclusive Sports Academy - Birmingham

(2019-07 - 2019-08)

  • Designed, prepared, and led sports and developmental activities for children in primary schools, and adults with disabilities.
  • Ensured that activities were well run, structured, inclusive, and appropriately resourced.
  • Encouraged engagement and participation from all students, promoting independence, confdence, and developing their social skills.
  • Planned activities for children that focused on making ftness fun, to promote healthy lifestyles.
  • Demonstrated body movement, exercise, and equipment operation to participants to ensure a safe environment and minimise injuries.
  • Interacted with a range of people with disabilities, and developed effective non-verbal communication skills.

Education

Bachelor of Science - Computing - Coventry University (2021-09 - 2024-07)

A Levels - John Henry Newman Catholic College (2020-09)

Skills

Senior Dealer

Reviews

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