Kiera May

Kitchen Team Member at Brewers Fayre (2022-09 – 2025-07)

• Food preparation - wash, peel, slice, chopped ingredients ready for daily, busy service.
• Plating and garnishing - assisted brigade in plating meals accurately and quickly during busy services.
• Performed well and effectively within the fast paced, challenging environment, escalating complaints to duty managers and suggested solutions when appropriate
• Desserts - handled the dessert station, ensuring ingredients are stocked and dessert meals are ready to go in a timely manner to ensure quick service for diners.
• Stock storage - received deliveries, safely storing food in fridge/freezer/storerooms, and rotated stock efficiently, preventing waste.
• Cleaning - operated commercial dishwashers, handwashed larger items, maintained an immaculate standard of cleaning for surfaces, floors, and walls to meet food safety standards at all times, showed exceptional attention to detail
• Waste management - emptied food waste bins, organised recycling, cleared all rubbish.
• Safety - followed cleaning schedules, handled kitchen tools safely, remained aware of hazards and reduced them whenever possible.
• Prioritised workload effectively, showed exceptional organisational skills

Catering Host at Transport for Wales (2022-06 – 2022-09)

• Onboard hospitality service - provided high-quality at-seat service using catering trolley, serving hot and cold food and beverages to passengers
• Pro-active upselling - actively promoted products, daily specials, menu choices to maximize onboard sales
• Customer care - greeted customers, assisted with luggage, maintained a friendly, welcoming, professional, and approachable atmosphere and demeanour
• Legislation - accurately follow all policies, procedures in accordance with legislation
• Pre-departure prep - checked, ensured trolley is fully stocked with supplies and up-to-date menus prior to departing stations and ordered further stock to resupply as required
• Stock control and financial processes - accurately accounted for all stock, maintained accurate financial documentation and records, promptly processed payments, properly handled cash and card transactions
• Loading & unloading - safely handled manual handling of heavy loads including the trolley and ramps, between trains and stations, efficiently maneuvered around large crowds
• Equipment maintenance - kept service areas and cart spotlessly clean, promptly reported defects to management
• Health and Safety Compliance - complied with food safety standards, manual handling standards, COSHH assessments, and accurately monitored use-by dates and storage procedures
• Emergency procedures - followed conductors instructions in the event of emergencies, ensured wellbeing of passengers and myself according to the scenario at hand

Front of House at Wetherspoons (2021-11 – 2022-06)

• Customer service - greeted customers and provided excellent service with a welcoming demeanour, maintained an atmosphere of warmth and friendliness
• Order taking - promptly processed orders at the till, and accurately delivered orders placed through the app
• Product knowledge - stayed updated on menu items, promotions, and deals to make recommendations to customers and upsell when appropriate
• Feedback handling - responded in a positive manner to customer inquiries and escalated any complaints to the duty manager
• Food service - delivered meals to tables efficiently, conducted check-backs ensuring customers are happy, and cleared empty plates within the target timeframe, showed strong communication skills within the team and toward customers
• Bar service - served drinks to the correct specifications, regularly collect empty glasses to keep tables/bar clear and reduce risk of breakage
• Cleanliness - followed clean-as-you-go protocol, regularly wiping and sanitising surfaces, swept floors of any debris, conducted checks of restrooms ensuring cleanliness, safety and fully stocked for customer use
• Replenishment - kept condiment and coffee stations fully stocked, continuously run the glasswash ensuring steady supply of glasses behind bar, restocked fridges from storeroom and presented all drinks facing outward for advertisement
• Legislation - accurately follow all policies, procedures in accordance with legislation
• I also contributed to a new process by identifying and suggesting drinks trays be made with a grippier surface to aid in minimising spillages, which was implemented and helped save costs

Customer Assistant at Best-One Stores (2018-08 – 2021-11)

• Welcomed and assisted customers with their orders
• Assisted the shop manager and colleagues with excellent teamwork, as well as handled the operation of the store independently
• Took deliveries and stocked shelves, presenting stock nicely and professionally
• Rotated stock to ensure food safety
• Cleaned and organised the shop and storeroom
• Accurately handled cash and card transactions
• Accurately handled PayPoint and National Lottery services
• Maintained a warm, friendly atmosphere
• Presented myself professionally every day
• Showed proactive approach to handling issues and suggesting solutions

BTEC in Computing & IT (MMP) – Coleg Sir Gar (2019 – 2021)

GCSE in Maths – Amman Valley Comprehensive (2016 – 2016)

GCSE in English – Amman Valley Comprehensive (2016 – 2016)

GCSE in Science – Amman Valley Comprehensive (2016 – 2016)

GCSE in Welsh – Amman Valley Comprehensive (2016 – 2016)

GCSE in Photography – Amman Valley Comprehensive (2016 – 2016)

GCSE in Graphic Design – Amman Valley Comprehensive (2016 – 2016)

GCSE in History – Amman Valley Comprehensive (2016 – 2016)