Kiera Wallace

I am a hardworking and driven individual who isn't afraid to face a challenge, I'm very passionate about my work and I know how to get the job done. I would describe myself as an open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do. I bring a diverse range of skills, experience and knowledge that have been developed over the years.

I am a dedicated and enthusiastic professional with a commitment to excellence and passion for continuous learning and development, I am an excellent team worker and I am keen and very willing to learn and develop new skills.

Supervisor at Jewells (2025-05 – 2025-12)

Supervisory role managing store operations and team

• Resolved customer complaints swiftly, turning negative experiences into positive outcome
• Maintained high standards of cleanliness and organization in the workplace
• Coordinated training and mentoring for team members, maintaining skilled and well-performing group
• Hit sales targets by seeking opportunities for operational expansion and new customer acquisition
• Actioned customer feedback to improve product and service provisions
• Responsibility of opening and closing the store by myself
• Certification for piercings

Approvals Trainee at Uniserve (2024-10 – 2025-04)

Trainee role in approvals department with focus on cargo and shipment handling

• Engaged with customers to better understand needs and deliver excellent service
• Shadowed daily activities of office staff to gain understanding of scope of work
• Handling customer inquiries via email and telephone, delivering exceptional service and fostering positive relationships
• Booking shipments, handling documentation and tracking cargo
• Seafreight

Sales Assistant at F.Hinds (2023-09 – 2024-10)

Sales role in jewellery retail

• Working with watches, jewellery and gifting
• Built a lot of confidence and conversations with customer
• Building good relationships with customers, making them become regulars
• Cash handling
• Working as a team
• Customer satisfaction

Sales Assistant at Warren James (2022-08 – 2023-08)

Sales role in jewellery retail

• Learned a lot about jewellery and how to sell
• Customer satisfaction
• Gained excellent people skills
• Always on help to find solutions when problems occur
• Cash handling
• Customer service

TQUK Level 2 Award in Understanding Specific Learning Difficulties – South Essex College

Level 1 Award in Equality and Diversity – South Essex College

L1 Award in Environmental Issues – South Essex College

L1 Award in Personal and Interpersonal Conflict – South Essex College

L1 Award in Health & Safety – South Essex College

L1 Award in Personal Development for Employability – South Essex College

GCSE in Multiple Subjects – William Edwards School (Stifford Clays) (2017 – 2022)