Senior Programme Manager at Amazon Flex UK (2025-01 – Present)
Strategic programme leader driving operational transformation, network performance optimisation, and international standardisation across Amazon Flex UK. Regional POC for 23 sites covering London and South Coast.
- Led a global redesign of standard work, reducing UK concessions and delivering £2.0m savings through improved dispatch execution and under-the-roof quality.
- Delivered network-wide improvements in vehicle utilisation, reducing transport cost per package and saving £3.5m+ while increasing overall volume capacity.
- Implemented performance governance and structured problem-solving routines, improving daily execution consistency across UK sites.
- Led a cross-functional "clean volume" programme, improving delivery accuracy and reducing driver Time Out On Road by 8%.
- Supported adoption of UK best practices in Australia and Japan, accelerating international rollout and standardization.
- Leading Launch and Expansion for 3 New site openings and 30 cycle launches for Amazon Flex in 2026, which will result in an additional 30m packages dispatched across the UK.
Field Operations Manager at Amazon Flex UK (2023-07 – 2024-12)
Regional operations leader accountable for performance across 13 delivery sites in England, driving multi-site improvement programmes and stakeholder alignment.
- Led a regional performance turnaround, moving sites from bottom-tier to top-performing through targeted interventions and stronger execution discipline.
- Delivered a multi-site culture and engagement turnaround programme, improving engagement results through structured leadership actions and accountability mechanisms.
- Increased network capacity by 10% with no increase in operational cost, through close partnership with Finance and site leadership teams.
- Selected to lead an international expansion programme; designed a full training framework adopted as the global standard.
- Led cross-border redesign of yard and dispatch operations, delivering significant capacity improvements through stakeholder alignment across multiple countries.
- Standardised core operating processes across the region, improving quality, consistency and day-to-day execution.
- Redesigned the driver support model, improving driver satisfaction through clearer processes and faster issue resolution.
- Built and launched a centralised information platform used across sites to improve communication, reduce operational friction and speed up decision-making.
Operations Change Manager at Amazon Logistics (2021-04 – 2023-07)
Operations leader for a high-volume delivery site covering Worcester, Shropshire, Gloucester and SW Birmingham. Managed 7 Shift Managers, 500 associates, and ~50,000 parcels per day.
- Built, coached and developed a high-performing management team, strengthening capability and creating a strong succession pipeline.
- Led a major transport and line haul transformation, delivering a 45% improvement in effectiveness.
- Implemented standardised operating procedures and manager-led process confirmation, improving execution consistency and compliance.
- Developed a labour planning and deployment system, delivering a 9% improvement in workforce utilisation.
- Led a delivery accuracy improvement programme, achieving a 15% performance uplift.
- Embedded metrics-driven performance management and daily performance dialogues, enabling faster issue identification and resolution.
General Manager at Miller & Carter (2018 – 2021)
- Delivered a business turnaround resulting in 15% profit growth across a regional portfolio.
- Achieved highest brand safety ranking and 100% compliance in external audits (EHO and NSF).
- Stabilized and rebuilt an underperforming site through recruitment, training and performance management.
General Manager at Harvester Foxhunt (2014 – 2017)
- Transformed site performance ranking from 165th to 28th nationally, securing £300K capital investment.
- Delivered £2M annual revenue at a flagship location and achieved 35% profit growth.
- Reduced profit gap by 20% in the first year and achieved profitability in the second year.
- Delivered highest regional engagement scores and lowest turnover through strong people leadership.
General Manager at Harvester Arden Oak (2012 – 2014)
- Delivered 109% of profit target and 101% of sales budget on £1.4M revenue.
- Improved NPS by 11% and food quality metrics by 5%.
- Maintained perfect compliance performance including 5/5 NSF ratings and maximum EHO scores.
