Kieran Manning-Dalby

I am a retail professional with 9 years of experience across customer service, team leadership and independent retail. Throughout my career I have built lasting relationships with customers through a warm approachable nature and genuine passion for helping people. Having held three managerial roles within the JD group and currently working for Universal Works, I take pride in creating welcoming environments, developing strong connections and delivering excellent experiences for both colleagues and customers.

My experience across both large businesses has helped me develop strong communication skills, adaptability and people first approach to work.

Keyholder at Universal Works (2026-08 – Present)

• Developing a strong understanding of garment construction, fabrics, and Universal works ethos to effectively communicate product stories to customers.
• Support and host in store events, fostering community engagement and strengthening customer relationships.
• Maintain visual merchandising standards that reflect the brands identity, values and seasonal collections.

ASSISTANT MANAGEMENT at JD GROUP - SIZE (2023-01 – 2025-01)

• Led comprehensive store audits to ensure compliance and operational excellence.
• Coordinated and managed store visits to performance and standards.
• Oversaw sale preparations during peak periods to maximise efficiency and revenue.
• Actively participated in managers meetings to align strategies and store objectives.
• Assisting and overseeing accountability of all departments and working collectively within management to effectively run the store and stick to KPI targets and customer service focuses

SUPERVISOR at WELLGOSH (2022-01 – 2023-01)

• Overseeing all health and safety policy and procedures within store.
• Responsibility for hiring and induction training of sales associates.
• Trained junior staff members to improve overall service quality standards
• Cash handling with opening and closes of the store
• Led and supported the team through the stores closure period, managing the transition into final sales operations and the successful permanent closure of the business whilst maintaining high standards of customer service and team morale.

Keyholder at RELIC X HOOKED (2021-01 – 2022-01)

• Exceptional customer service including building rapport to drive sales and positively represent the brand.
• Responsible for being a key holder and cashing up.
• Assisting in running their social media platform/creating content.

SENIOR SALES at JD GROUP - HIPSTORES (2019-01 – 2021-01)

ENGINEERING in Engineering – NOTTINGHAM COLLEGE (2016-01 – 2019-01)

7 GCSE'S – TRINITY CATHOLIC SCHOOL (2011-01 – 2016-01)