Kieron Fitzjohn

A highly confident, analytical, and enthusiastic professional with a proven track record across store management, data analysis, and quality assurance. Possessing exceptional communication and leadership skills, I excel at leading teams, optimizing processes, and managing cost controls to drive business performance. I am a detail-oriented and reliable individual who thrives when analyzing data to solve problems or managing customer-facing operations.

Seeking a challenging new role where I can utilize my diverse skill set to deliver high-quality outcomes and support business growth.

Civil Enforcement Officer at East Riding of Yorkshire Council (2024-05 – Present)

• Advising Public of Parking Rules
• Reporting parking equipment faults
• Enforces Parking restrictions where applicable
• Evidence gathering
• Adhere to the traffic management act

Resource Planning & Data Analyst, Team Leader, Customer Service Advisor at Bemoto (2020-03 – 2024-05)

• Reviewing Team Performances – Undertaking regular team meetings I.E one to ones.
• Recruiting – Interview potential candidates and assess suitability.
• HR – Attend and conduct disciplinary and pay review meetings.
• Support with the production of reports to show overall contact centre performance.
• Monitor and propose effective shift patterns to match business requirements, optimising performance of all contact centre teams and maximising colleague satisfaction by providing flexible options where possible / appropriate.
• Support with the production of short and long term forecasts of contact centre demands and volumes.
• Coordinate real-time activities to ensure appropriate coverage across all channels.

Customer Manager at RSA (2017-09 – 2020-03)

• Call Handling
• Meeting Personal KPI Targets
• QA - Quality Assessments

Store Manager at Dominos Pizza (2016-04 – 2017-09)

• Recruitment
• Inductions / Onboarding
• Compliance Checks

Personal Trainer at The GYM Group (2015-09 – 2016-04)

• Instructions for gym members
• Customer Service
• Delivering 1 to 1 and group exercise
• Maintaining health and safety within the environments

Shift Manager at Dominos Pizza (2012-11 – 2015-09)

• Complaint Handling
• Stock Check / Food Orders
• Cash Handling
• Staff Development and Coaching
• Key Holder

BTEC Extended Diploma in Sports Studies Level 3 - Triple Merit

• BTEC First Diploma in Sports Studies- Merit
• BTEC Public Services Level 1 in Sports Studies
• Public Services – Peterborough Regional College (2011-09 – 2015-06)

English

• English Literature
• Product Design
• Maths
• Religious Studies
• Business Studies
• Geography
• BTEC Level 2- Science – The Voyager School (2007-09 – 2011-06)