Kieyan Ranasinghe

Reliable, responsible and enthusiastic student with customer service experience gained through voluntary work and professional work experience. Experienced in communicating with members of the public, working effectively within teams, and maintaining a calm and professional approach in busy environments. Committed to ensuring the safety and wellbeing of customers and visitors through excellent service and adherence to safety procedures.

Recently completed RevivR CPR Training, demonstrating an understanding of emergency response and public safety. Seeking a Safety Steward position where I can contribute to creating a safe, welcoming and enjoyable experience for spectators and guests.

Volunteer Retail Assistant - St. Luke's Hospice Charity Shop

(2024-09)

• Delivered friendly and professional customer service in a busy public-facing environment.
• Maintained safe and organised shop floor areas to ensure a welcoming experience for customers.
• Assisted with queue management and customer enquiries during busy periods.
• Worked effectively within a team while following workplace procedures and safety guidelines.
• Developed strong communication, problem-solving and conflict-management skills when interacting with members of the public.

Customer Service Assistant (Work Experience) - NatWest

(2025-06 - 2025-06)

• Assisted customers with banking enquiries and ATM usage in a professional manner.
• Supported customers, including elderly visitors, with accessing banking services.
• Maintained a calm and approachable attitude when dealing with customer questions and concerns.
• Followed branch procedures and worked collaboratively with staff in a busy environment.
• Demonstrated strong communication skills and confidence when assisting a diverse range of customers.

GCSE - Gunnersbury Boys School (2021 - 2026-06)

BTEC Sport - Sport - Gunnersbury Boys School