Kim Abercromby

An experienced technology and client-facing professional transitioning into AI governance and compliance, with a career rooted in enterprise systems management at the cutting edge of the industry. Combines deep technical credibility, built during over a decade managing enterprise accounts at Tivoli (now IBM), with a strong ethical foundation developed through a counselling career. Passionate about responsible, human-centred AI adoption, with a focus on ethics, accountability, transparency, and regulatory compliance.

Skilled at translating complex frameworks into clear, actionable strategies and building trusted relationships across organisational levels. Currently completing the ISO/IEC 42001 Lead Implementer certification, and holding the ITIL 5 certification, with practical awareness of integrating AI governance into organisational frameworks for scalable, responsible innovation.

Private Practice Counsellor at Self-Employed (2019-01 – Present)

Established and independently managed a private client base, demonstrating entrepreneurial initiative, professional accountability, and consistent delivery of personalised support. Developed advanced skills in active listening, nuanced communication, and ethical decision-making — competencies directly transferable to stakeholder engagement and responsible AI governance roles. Maintained rigorous confidentiality and professional standards in line with BACP ethical guidelines, reinforcing a strong compliance and accountability mindset.

Applied structured problem-solving and adaptive thinking to complex, sensitive situations — skills directly relevant to navigating evolving AI regulatory landscapes.

Customer Support Specialist & Training Coordinator at Direct First Aid (2008-01 – 2016-12)

• Planned, coordinated, and delivered 120+ training events annually, managing relationships with trainers, venues, and clients across multiple simultaneous projects.
• Served as the primary point of contact for customer queries, resolving issues efficiently and consistently achieving high satisfaction levels.
• Developed cross-functional skills spanning scheduling, stakeholder communication, quality assurance, and event management.
• Produced clear training documentation and instructional materials, demonstrating the ability to translate complex content into accessible formats — a key skill for AI policy communication.

Technical Account Manager at Tivoli Software Solutions (IBM) (1997-01 – 2008-12)

• Held a strategic account management role at one of the first companies to release enterprise systems management software, gaining first-hand experience of a major technology inflection point.
• Managed end-to-end enterprise client relationships across pre-sales and post-sales lifecycle stages, delivering tailored technical solutions that increased client retention and satisfaction.
• Acted as the bridge between technical teams and non-technical stakeholders, distilling complex software concepts into clear business value — a skill central to AI governance communications.
• Built and maintained trusted long-term relationships with senior enterprise clients, demonstrating commercial acumen and professional credibility.
• Gained broad exposure to software compliance, enterprise risk, and governance requirements within large-scale IT environments.

Personal Trainer & Fitness Advisor at Pinnacle Health & Leisure Club (1996-01 – 1997-12)

• Designed tailored fitness programmes aligned to individual client goals, demonstrating a results-oriented, personalised approach to service delivery.
• Built strong client relationships grounded in trust, motivation, and accountability — skills that underpin both counselling practice and stakeholder management.

A4Q EU AI Act Complaince

ISO/IEC 42001 Lead Iimplementor

ITIL5

MCSE

Diploma in Therapeutic Counselling – Amersham College