Kimberley Mccollins

A highly organised project coordination and operations professional with experience delivering compliance, operational, and stakeholder-focused initiatives across the property management, retail, and customer service sectors. Skilled in managing end-to-end delivery workflows, stakeholder communication, project tracking, and operational reporting, with a proven track record of improving stakeholder satisfaction by 35%, delivering remediation projects within strict 10-day SLAs, and supporting regulatory compliance programmes across a 170-property portfolio. Experienced in driving operational efficiency through workflow optimisation, milestone tracking, KPI analysis, risk escalation, and cross-functional coordination using tools including Microsoft Excel, Fixflo, and structured reporting systems.

Junior Property Manager - Johns&Co

(2025-05)

• Direct a fire entrance remedial works programme across 170 properties, overseeing end-to-end delivery, contractor scheduling, stakeholder communication, and compliance tracking to ensure adherence with Building Safety Regulations 2022.
• Manage remediation and maintenance projects from initial issue identification through to resolution and completion, coordinating contractors, landlords, tenants, and building management teams to deliver works within strict 10-day SLAs.
• Improve stakeholder satisfaction by 35% through implementing a structured task-tracking and follow-up framework with five-day turnaround SLAs, strengthening delivery oversight, accountability, and operational responsiveness.
• Develop and maintain live project tracking and compliance reporting systems for EICRs, EPCs, remedial works, arrears, and tenancy transitions, improving visibility across active workstreams through Microsoft Excel and structured operational controls.
• Lead multiple concurrent operational and compliance workstreams, managing dependency coordination, prioritisation, and escalation processes to ensure timely issue resolution and uninterrupted service delivery.
• Track and report on contractor performance, delivery milestones, outstanding actions, and compliance deadlines through structured reporting frameworks, proactive stakeholder follow-ups, and continuous progress monitoring.
• Mitigate legal, financial, and operational risks by identifying compliance gaps early, resolving blockers, securing stakeholder approvals, and escalating critical issues within required timelines to prevent service disruption.
• Optimise portfolio operations and workflow visibility by implementing structured prioritisation methods, communication processes, and tracking frameworks that strengthen execution ownership, accountability, and delivery performance.

Retail Team Lead & Operations Coordinator - Levi's

(2024-12 - 2025-05)

• Led daily retail operations for a 13-person team, improving service efficiency and operational performance through structured resource planning, KPI oversight, and real-time workforce allocation.
• Analysed hourly sales, conversion, footfall, and operational metrics to support data-driven decision-making and improve commercial performance through structured performance reporting.
• Enhanced stock availability and replenishment efficiency by leveraging inventory management systems, sales trend analysis, and prioritised operational workflows.
• Stabilised operational performance during high-pressure trading periods by dynamically reallocating resources, reprioritising workloads, and maintaining continuous stakeholder communication across teams.
• Implemented structured shift briefings, operational handovers, and KPI reporting processes that improved team alignment, execution consistency, and operational visibility across daily trading activities.
• Improved online order fulfilment and operational visibility by introducing structured tracking processes that contributed to high regional performance in omnichannel sales delivery.

Customer Experience Associate - Kanada Ya

(2023-06 - 2024-10)

• Optimised service delivery and reduced customer wait times by 5% through coordinating operational priorities and task allocation across a team of 8 staff during high-volume trading periods.
• Analysed customer behaviour, sales activity, and peak service trends to improve operational decision-making and increase upselling opportunities by 15% through data-led performance monitoring.
• Strengthened customer satisfaction and service consistency by implementing structured feedback and issue-tracking processes that improved response efficiency and reduced recurring service issues.
• Maintained operational compliance and mitigated health and safety risk by managing accurate communication of allergy and dietary requirements between customers and kitchen teams during fast-paced service operations.

Business Foundation Course - Business and Operational Principles - Linklaters (2021-02 - 2021-02)