Kimberley Mileham

Dedicated, highly professional and hardworking individual with extensive experience since 2017 across customer service, hospitality, sales and luxury environments. I take pride in delivering excellent customer service and genuine, thoughtful care to every person I meet. Confident communicating face-to-face, over the telephone and by email, handling enquiries, bookings and a wide range of situations with warmth, efficiency and composure.

Well organised, reliable and adaptable, with strong attention to detail and a professional approach. Seeking part-time employment, particularly weekend work, where I can contribute positively to a team and provide a consistently high standard of service.

Inbound Insurance Provider - InsureandGo

(2024-03 - 2026-08)

• Delivered exceptional customer service in a high-volume inbound environment, actively listening to understand individual needs and providing clear, accurate information.
• Handled a wide variety of enquiries with professionalism, patience and empathy while consistently maintaining company procedures and service standards.
• Strengthened telephone manner, communication skills and ability to remain calm and composed under pressure.
• Built strong rapport with customers, ensuring every interaction was positive, helpful and solution-focused.

Kitchen Sales Designer - Wren Kitchens - Southend-on-Sea

(2023-09 - 2024-03)

• Provided a personalised, high-quality customer experience from initial consultation through to project completion, working within a premium showroom environment.
• Built strong rapport with customers, understood their requirements and confidently guided them towards suitable options across all budgets.
• Maintained meticulous organisation, attention to detail and accurate administration, ensuring seamless communication across teams.
• Presented in a highly professional manner at all times, upholding luxury brand standards and delivering consistent high-quality service.

Wellbeing Coordinator & Concierge - Sanders Senior Living - Essex

(2023-04 - 2023-09)

• Worked within a luxury senior living environment with exceptionally high standards of service, presentation and professionalism.
• Managed front-of-house duties including inbound calls, email correspondence and scheduling appointments, always delivering a warm, attentive and professional experience.
• Welcomed residents, families, visitors and health professionals with discretion, kindness and excellent customer care.
• Planned and coordinated wellbeing activities and events for up to 150 residents, developing strong skills in time management, organisation and compassionate care.

Diploma of Higher Education - Event Management - Event Crowd (2023)

A-Level Equivalent - Physical Education & Teaching - Seevic College (2019-09 - 2022-07)

A-Level Equivalent - Sport Teaching & Coaching - Seevic College (2019-09 - 2021-07)

GCSEs - English, Mathematics, Biology, Chemistry, Physics & Physical Education - Billericay School (2014-09 - 2019-08)