Kimberley Miley

ISTBQ Certified Senior QA Engineer with 10+ years of experience delivering high-quality testing solutions across enterprise-scale, customer-facing platforms within Agile and Scrum environments. Proven expertise in manual and automated testing, UAT, integration testing, and end-to-end QA ownership across mobile, web, and backend systems. Strong background in CI/CD pipelines, defect management, test strategy, and stakeholder collaboration, with extensive experience in highly regulated, large-scale organisations including British Airways and Ello Dining Group.

Customer Test Lead - Datalex

(2025-10)

• Act as Test Lead for customer engagements, ensuring smooth communication and alignment.
• Oversee and ensure the completion of testing efforts within the pods, including functional, regression, performance, and integration testing, while providing final sign-off on test deliverables.
• Review and approve test planning, approach, execution, and reporting to ensure high-quality software releases.
• Developed a strong technical understanding of the product to make informed testing decisions.
• Identify and mitigate risks related to test execution and project delivery.
• Collaborate with internal teams and external stakeholders to resolve testing challenges.
• Ensure test coverage is maximized through automation and continuous improvement initiatives.
• Prepare and present customer-facing documents, such as performance reports, based on data collected by the pod during performance testing.
• Support User Acceptance Testing (UAT), managing defect triage and reporting.
• Oversee release readiness, including SIT/UAT support, hypercare, and go-live preparations.
• Maintain prioritised defect dashboards from Requirements through to Support.
• Ensure accurate test estimates are provided and contribute to project planning, including roadmap alignment.
• Ensure compliance with industry standards, security policies, and quality assurance best practices.
• Track Agile test metrics (burn-downs, velocity) and quality metrics, providing regular reports to leadership.
• Attend key customer meetings, workshops, and steering committees to maintain engagement.
• Act as a quality advocate, ensuring customer satisfaction and seamless collaboration between the pods.

QA Engineer - CDS

(2024-11 - 2025-10)

• Owned QA strategy and delivery for migration and transformation programmes
• Designed and maintained C# automated regression suites using Selenium WebDriver
• Managed and optimised Azure DevOps CI/CD pipelines to improve test stability
• Worked in a shift-left Agile delivery model, collaborating on shared feature branches
• Reviewed pull requests and partnered with developers to resolve quality issues early
• Led QA activities across bi-weekly sprints, ensuring full test coverage
• Supported sprint planning, backlog refinement, and estimation
• Embedded QA best practices across teams and contributed to roadmap planning
• Led localisation testing to ensure global consistency

QA Engineer - Ello Dining Group

(2023-05 - 2024-11)

• Lead end-to-end QA activities across iOS, Android, and web applications for Tastecard, Coffee Club, and Gourmet Society
• Created and maintained test strategies, test plans, test cases, and QA documentation
• Executed functional, non-functional, regression, integration, and UAT testing
• Managed defect lifecycle, including logging, triage, root cause analysis, and reporting
• Collaborated closely with developers, product owners, and stakeholders to validate business and technical requirements
• Participated in release management, ensuring production readiness and compliance
• Lead testing for Auth0 authentication integration, including API testing using GraphQL
• Conducted Salesforce integration testing, ensuring data accuracy and system reliability
• Monitored QA metrics to ensure quality standards and delivery timelines are consistently met

Systems Integrity Executive (QA / UAT) - British Airways

(2012-05 - 2023-05)

• Delivered QA and UAT across mission-critical systems supporting global contact centre operations
• Executed UAT, system, integration, and regression testing on BA's reservation platforms
• Coordinated testing across UK, India, Germany, USA, South Africa, and Hong Kong
• Translated business requirements into effective test scenarios and acceptance criteria
• Logged, tracked, and resolved defects using Jira, Zephyr, and ServiceNow
• Managed fault-reporting helpdesk and replicated defects across environments
• Ensured compliance with strict aviation data security and access controls

Gold Guest List Executive - British Airways

(2006-10 - 2012-05)

Mortgage Advisor - The Cooperative Bank

(2002-10 - 2003-07)

BA (Hons) - Film, Television & Creative Writing - University of Derby (2006)

Diploma - Media Production - Stockport College (2003)

GNVQ - Communication & Production - Stockport College (2001)