I am a 46 year old British citizen, owner of our family run business Kinetikos Removals firm since 2004, and now in the process of handing the business to my kids.
Verbal communication and other human resources skills
. Dealing with customers complaints, including complaints referred by junior staff, as well as communicating with staff.
. Ability to deal with difficult customers and how to remain calm respectful and professional.
. Ability to communicate in both English and French.
. Remind workers what their managers expect in the workplace
. Provide useful feedback about job performance
. Inform employment decisions such as promotions, pay raises, and layoffs
. Understand employee strengths and weaknesses
. Plan employee training and development programs
. Set performance goals and standards
. Understand what tools employees need to achieve their job responsibilities
. Inform recognition and reward
. Identify highly proficient workers with leadership potential
. School (1979-1990) . College and university (1990-1995)
. A-levels, Science, French, English
. French military, technical and mechanical engineering + (1995-2000)
. Close protection/bodyguard (2000-2007)
. BIIAB Level 2 National Certificate for Door Supervisions/Roles & Responsibilities (2005)
