Kinga Kołodziej

Operations manager experienced in leading catering, domestic, portering and security services in a regulated healthcare setting. Skilled in managing people, resources, budgets, compliance and stakeholder relationships while responding to changing operational demands. Delivered a £20,000 cost-saving initiative without compromising service standards.

Unit Manager at Compass Group UK & Ireland (2023-07 – Present)

• Oversee daily delivery of catering, domestic, portering and security services, balancing patient needs, staffing and service standards.
• Lead supervisors and frontline teams, including recruitment, training, workforce planning and performance management.
• Manage client and clinical stakeholder relationships, resolving operational issues and adapting services to changing demand.
• Control resources and costs, including delivery of a £20,000 saving while maintaining service quality.
• Maintain food safety, infection prevention, health & safety and audit requirements; use performance data and feedback to improve services.

Production Administrator at RBOrganic (2021-01 – 2023-05)

• Prepared KPI reports and payroll; coordinated agency labour, training, inductions and holiday scheduling.
• Supported BRC, food safety, SHE and HR processes; covered Production Manager duties during absence.

Production Manager at RBOrganic (2018-06 – 2020-01)

• Planned production schedules, workforce and materials, leading teams to meet targets and maintain safety, hygiene and BRC standards.

Team Leader at RBOrganic (2014-09 – 2018-05)

• Supervised teams of up to 25, allocated daily work and maintained performance standards.

Production Manager at TVS Poland (Television) (2012-10 – 2014-08)

• Managed production scheduling, teams and resources, meeting quality standards and tight deadlines.

BA (Hons) in Business and Management (2027)

Advanced Apprenticeship in Business Management – City & Guilds

Functional Skills in English and ICT – Level 2 – City & Guilds