Director - Business Risk Manager (Global Markets Operations) | March 2025 – Present Key Focus: Global process oversight, operational risk frameworks, governance alignment and control architecture across Global Markets Operations.
- Strategic Governance & Stakeholder Alignment: Leads risk, regulatory and governance alignment across Global Markets Operations, partnering with senior stakeholders across operations, client lifecycle, risk and control functions to support strategic decision-making and consistent global oversight.
- Business Management & Operating Model Support: Supports cross-functional operating model improvements by coordinating stakeholder inputs, identifying process dependencies and helping prioritise initiatives that improve efficiency, control clarity and operational resilience.
- Process Mapping & Operational Efficiency: Directs deep-dive reviews, thematic analysis and process mapping to identify control gaps, legacy issues and opportunities for process improvement across complex, multi-regional workflows.
- Regulatory & Control Oversight: Ensures operational processes remain aligned with regulatory expectations, internal policy requirements and industry standards. Oversees risk event protocols, root-cause analysis, lessons learned and remediation activity.
- Governance Materials & Senior Reporting: Prepares clear governance inputs, issue summaries, risk assessments and senior-level materials to support informed decision-making, accountability and timely escalation.
- Remediation & Stakeholder Advisory: Directs the execution of remediation plans to close regulatory, audit and control gaps, providing practical policy interpretation and credible challenge to senior stakeholders across global regions.
- Key Achievement: Conceived and championed a Group-level, cross-functional framework to address siloed process ownership through clearer data lineage, enhanced governance and a more integrated control architecture.
Director – Manager, Business Client Risk (FM IMO) | August 2022 – March 2025 Key Focus: Aligning operational frameworks with commercial aspirations, regulatory mandates, and sustainable business growth.
- Country Process Ownership: Served as Country Process Owner for Financial Markets Regulatory Due Diligence and Funds Onboarding across the UK and Germany, defining control expectations, oversight mechanisms and process governance requirements.
- Regulatory Implementation & Stakeholder Coordination: Directed the interpretation and execution of evolving global policy frameworks, including MiFID II and Dodd-Frank Title VII, bridging Legal, Compliance, business and operational teams to ensure practical and consistent implementation.
- Process Improvement & Issue Resolution: Refined lifecycle processes to enhance internal controls, reduce operational friction and support automation. Designed and executed remediation plans addressing audit findings, regulatory issues and operational constraints.
- Senior Reporting & Governance: Prepared governance updates, risk assessments and issue summaries to support senior stakeholder decision-making, escalation and prioritisation of remediation activity.
- Cross-Functional Delivery: Partnered with onboarding, operations, compliance, legal, sales and technology teams to resolve process interpretation gaps, improve workflow efficiency and support Global Investors segment activity.
- Key Achievement: Identified a critical control gap within a core lifecycle process, progressed it through Group-level governance, and delivered a full risk treatment plan encompassing strategic system enhancements and improved control design.
Director - Business Manager, Sales COO (Financial Markets) | August 2020 – August 2022 Key Focus: Supporting commercial strategy, scalable operating models and data-driven business management across Financial Markets Sales.
- Business Management & Commercial Strategy: Partnered with the Global Head of Investor Sales to support strategic priorities for the Global Investors segment, aligning business objectives, market opportunities and operating model requirements across Europe and the Americas.
- Management Information & Performance Insights: Developed advanced MI, analytics and performance tools to support senior decision-making, pipeline management and commercial prioritisation. Translated large and complex datasets into clear, actionable business insights.
- Operating Model & Process Improvement: Led cross-functional initiatives across Sales, Onboarding, Legal, Operations and Technology to remove execution bottlenecks, improve workflow efficiency and embed scalable operating practices.
- Data-Driven Governance: Provided business logic and subject matter expertise for enterprise dashboard development, supporting improved visibility of client activity, performance drivers and operational constraints.
- Stakeholder Coordination & Delivery: Acted as a bridge between front office, support functions and change teams to ensure business requirements were clearly defined, prioritised and delivered in line with strategic objectives.
- Key Achievement: Accelerated the conversion of high-value opportunities by transforming onboarding-related workflows, removing structural barriers and resolving process interpretation gaps across multiple stakeholder groups.
Associate Director - Client Risk Manager (Investors, Insurance & Public Sector) | October 2017 – August 2020 Key Focus: Managing institutional client risk, cross-functional governance, and complex data remediation across the bank's footprint.
- Regulatory Change & Business Readiness: Played a key role in transformation programmes driven by regulatory and geopolitical change, including Brexit-related entity setup and client migration activity. Supported the design of onboarding and risk approaches to ensure regulatory continuity for institutional client portfolios.
- Complex Data Analysis & Remediation: Led data-driven reviews across fragmented systems to identify client populations impacted by specific regulatory, risk or operational requirements. Produced analysis that enabled senior management to prioritise remediation and make informed decisions.
- Governance & Committee Support: Acted as Secretary of the Investors, Insurance & Public Sector Risk Committee, coordinating inputs, tracking deliverables, driving accountability and supporting effective governance over client risk matters.
- Stakeholder Management & Cross-Functional Delivery: Partnered with Sales, Legal, Compliance, Credit, Operations and Onboarding teams to resolve complex client lifecycle issues, clarify ownership and ensure timely delivery against regulatory and business priorities.
- Leadership & Risk Culture: Managed a direct report and supported a culture of risk awareness, control ownership and accountability across the Client Risk function.
- Key Achievement: Designed an enhanced client lifecycle onboarding strategy for a major institutional client, introducing multi-layer controls across credit limits, legal documentation and platform readiness to support safe and efficient business execution.
Associate Director - Credit Risk Analyst (Real Money & Hedge Funds) | July 2016 – October 2017 Key Focus: Counterparty credit risk analysis, complex due diligence, and regulatory documentation support for institutional trading relationships.
- Counterparty Risk Analysis: Assessed complex Real Money and Hedge Fund client structures to determine risk recourse, counterparty exposure and appropriate credit treatment across trading relationships.
- Legal & Structural Due Diligence: Analysed legal agreements, constitutional documents and client organisational hierarchies to ensure accurate risk assessment, system setup and credit limit configuration.
- Transaction Lifecycle & Documentation Support: Reviewed and negotiated key credit provisions within trading documentation, including ISDA, CSA and GMRA agreements, ensuring alignment with collateral, netting and margin requirements.
- Regulatory & Control Alignment: Supported implementation of evolving regulatory requirements, including Margin Rules and Swap Dealer obligations, by translating documentation and risk requirements into practical control considerations.
- Portfolio Monitoring & Stakeholder Advisory: Monitored hedge fund performance profiles, ISDA NAV triggers and exposure indicators, partnering with relationship managers and internal stakeholders on higher-risk client accounts.
- Key Achievement: Served as a primary credit risk contact for limit setting, exposure monitoring and negotiation of core credit provisions for some of the Bank’s most complex Real Money and Hedge Fund relationships.
Associate Director / Associate - Onboarding Specialist | May 2011 – July 2016 Key Focus: End-to-end orchestration of the institutional client onboarding lifecycle, workflow optimization, and integrated risk assessments.
- End-to-End Client Lifecycle Delivery: Managed the account opening and onboarding process from initiation through to trading activation for Tier 1 Real Money and Hedge Fund clients, coordinating across Sales, Legal, Compliance, Credit, Operations and client-facing teams.
- Workflow Optimisation & Process Design: Designed bespoke onboarding workflows to accommodate complex client structures, documentation requirements and trading platform dependencies, improving efficiency and reducing execution delays.
- Integrated Risk & Due Diligence Assessment: Performed initial KYC/CDD, credit risk and legal due diligence reviews, identifying potential risks within constitutional documents and ensuring appropriate escalation.
- Data Analysis & Operational Coordination: Leveraged strong quantitative skills to manage large client datasets, track onboarding progress, identify bottlenecks and support timely resolution of operational dependencies.
- Bespoke Client Solutions: Collaborated with multiple internal teams to design tailored system configurations and operational solutions for complex institutional clients, ensuring onboarding readiness across both client lifecycle and trading platforms.
- Key Achievement: Contributed to significant revenue enablement by onboarding a record number of sub-funds through improved workflows, strong stakeholder coordination and effective prioritisation of complex client requirements.
