Kiran Chinthanippula

ServiceNow Solution Architect with 13+ years of experience delivering enterprise architecture, platform modernisation, and Enterprise Service Management solutions across banking, insurance, telecommunications, e-commerce, and corporate environments. Experienced in designing and governing ITSM, ITOM, CMDB, Discovery, Service Mapping, CSM, HRSD and SPM implementations for platforms supporting more than one million users. Strong technical expertise in IntegrationHub, MID Server, REST/SOAP APIs, Flow Designer, JavaScript, Service Portal, Employee Center, platform security and upgrade-safe customisation.

Experienced in working with global stakeholders and distributed delivery teams, with additional expertise in Now Assist, Generative AI, Virtual Agent, and enterprise AI governance.

Enterprise Solution Architect at AuvSys (2024-12 – Present)

• Served as ServiceNow design authority for Enterprise Service Management and digital transformation programmes.
• Designed enterprise ServiceNow solutions across ITSM, ITOM, CMDB, Discovery, Service Mapping and workflow automation.
• Defined CMDB data standards, relationship models, reconciliation rules and CSDM-aligned governance practices.
• Architected integrations between ServiceNow, ERP platforms, cloud services, monitoring tools and business applications.
• Established architecture principles, platform standards, reusable frameworks and technical review processes.
• Led architecture review boards, design workshops, technical assessments, and transformation roadmap planning.
• Designed automation using Flow Designer, IntegrationHub and event-driven integration patterns.
• Defined secure MID Server and API integration models for enterprise connectivity.
• Provided technical governance for Business Rules, Script Includes, Client Scripts, ACLs and Scripted REST APIs.
• Reviewed Service Portal and Employee Center solutions built with AngularJS, HTML5, CSS3, Bootstrap and reusable widgets.
• Set standards for role-based access, platform security, performance, scalability and upgrade-safe customisation.
• Designed the ServiceNow AI and Now Assist adoption strategy for ITSM and wider enterprise workflows.
• Assessed use cases for incident summarisation, knowledge generation, case resolution support and conversational self-service.
• Designed secure integration patterns between ServiceNow, OpenAI, Azure OpenAI and external large language model services.
• Defined AI governance controls covering data privacy, security, compliance, responsible use and platform compatibility.
• Worked with business and technology stakeholders to prioritise AI-enabled service management opportunities.
• Designed Virtual Agent experiences connected to enterprise knowledge repositories and service portals.

Enterprise Solution Architect at AuvSys (2024-12 – 2026-07)

Key Achievements

• Delivered ServiceNow platforms supporting more than 1 million users.
• Established reusable architecture frameworks for enterprise service transformation.
• Defined enterprise-wide CMDB governance and integration standards.
• Led cross-functional teams of 20+ architects, engineers, and consultants.
• Introduced an AI adoption framework covering Now Assist, knowledge automation, and intelligent ticket support.
• Created secure LLM integration patterns using enterprise APIs and IntegrationHub.

Enterprise Solution Architect at Trianz (2023-08 – 2024-11)

• Designed solution architectures for large-scale enterprise transformation programmes.
• Defined integration frameworks using REST, SOAP, middleware, and event-driven patterns.
• Led workflow automation and service modernisation initiatives.
• Set architecture standards, governance controls and reusable solution patterns.
• Participated in architecture review boards and technical governance forums.
• Guided delivery teams on solution design, integration planning and application modernisation.

Solution Architect at HCL Technologies (2019-11 – 2023-07)

• Designed enterprise solution architectures for transformation and platform modernisation programmes.
• Developed integration approaches covering APIs, middleware and event-driven communication.
• Led workflow automation and service delivery improvement initiatives.
• Created architecture standards, governance controls and reusable design frameworks.
• Supported architecture reviews, technical decisions and solution assurance activities.
• Advised engineering teams on scalable, maintainable and secure implementation approaches.

Solution Architect at HCL Technologies (2019-11 – 2023-07)

Key Achievement

• Improved solution scalability and maintainability through the adoption of reusable architecture frameworks.

Solution Architect at iTechnom (2017-09 – 2019-09)

• Designed enterprise solution architectures and integration frameworks.
• Led workflow automation and service delivery transformation initiatives.
• Defined technical standards for integration, architecture, and solution governance.
• Worked with stakeholders and delivery teams to implement scalable business solutions.

Technology Lead at Affluent Global Services (2016-03 – 2017-08)

• Delivered workflow automation and API integration solutions.
• Designed integration architecture and service orchestration frameworks.
• Led Agile development teams and supported technical delivery activities.
• Reviewed implementation quality, system performance, and delivery risks.

Senior Software Engineer at Primus Global (2015-02 – 2015-11)

• Developed enterprise applications and back-end integration services.
• Implemented workflow automation and application enhancement initiatives.
• Supported architecture decisions, system improvements, and performance reviews.

Software Engineer at Dev Softtech (2012-01 – 2015-02)

• Developed enterprise applications, user-interface components, and back-end services.
• Supported production environments, defect resolution, and application enhancements.
• Participated in software design, testing, release, and deployment activities.

Bachelor of Commerce in Commerce – Sabarmati University (2009-09 – 2012-06)