Kiran Hayat

Friendly, reliable, and customer-focused professional with experience in customer service, education support, and client care. Skilled at building positive relationships, handling enquiries, maintaining accurate records, and working effectively within a team. Passionate about helping people, delivering excellent service, and contributing positively to any organisation.

Volunteer Teaching Assistant at Green Lane Primary School (2015-09 – 2015-12)

• Supported teachers in delivering lessons and classroom activities
• Assisted pupils individually and in small groups
• Maintained records
• Worked effectively as part of a team

Beautician (Part-Time) at Elegance & Beauty Clinic (2015-02 – 2015-12)

• Delivered professional treatments
• Managed appointments
• Maintained client records
• Provided excellent customer service in a welcoming environment

Customer Care Representative at Business & Communications Systems Ltd (2012-05 – 2013-11)

• Handled customer enquiries
• Resolved concerns efficiently
• Maintained accurate records
• Consistently delivered a positive customer experience

Customer Relations Officer at Abacus Consulting (2011-01 – 2012-02)

• Managed customer accounts
• Supported service enquiries
• Built strong customer relationships
• Collaborated with colleagues to provide high-quality service

City & Guilds Level 2 Beauty Therapy in Beauty Therapy – Depilex Institute (2014)

Bachelor of Education in Education – University of Education, Lahore (2010)

Bachelor of Arts in Education Studies & Teaching – University of the Punjab, Lahore (2009)

Intermediate & Secondary Education – Government College for Women, Lahore (2006)