Kiran Singh

I am a confident, energetic, positive and outgoing character. I have a high standard of organisational ability and good time management. I am reliable and can work using my own initiative as well as a part of a team. I enjoy achieving targets and working to goals. I am also a fast learner, approachable, adaptable and creative. I worked for post office for 10years as a customer service assistant.

Customer Service Advisor - Post office - Leighton Buzzed

(2015-06 - 2025-05)

• Promoting goods and services to customers and doing your best to meet sales targets
• Weighing and measuring parcels and letters, working out postage costs and selling stamps
• Dealing with financial services, such as benefits and pensions payments
• Dealing with foreign exchange and health and travel insurance and helping customers apply for passports and making appointments for them so they don't have to wait when they come in
• Dealing with applications for driving licences
• Processing customer payments for electricity, gas, phones and road tax
• Keeping records and making sure the books balance at the end of each day in some cases, selling goods in a shop attached to the post office, such as small gifts or greetings cards
• Ensuring that the shop is clean and tidy and that stock is displayed appropriately

Receptionist - LUTON HOO Hotel 5* - Luton

(2013-12)

Dealing with the guests when they arrive at the hotel. Working as part of a small team.

• Check In & Check Out - Responsible for the arrival and departure of each guest and ensuring prior to arrival that all arrangements have been completed as per correspondence
• Handling cash and credit card transactions as well as taking reservations and answering guest queries face-to-face and by telephone (Switchboard)
• Keeping the reception area tidy

Receptionist/ Night Auditor - Menzies Strathmore Hotel 4* - Luton

(2011-12 - 2013-11)

• Greeted, registered, and assigned rooms to guests
• Operating the switchboard
• Answered telephonic and in-person queries related to hotel services and resolved any issues
• Processed guests' check ins and outs
• Prepared and completed room and restaurant bills
• Assisted guests' in storing valuables in secure deposit box
• Liaised with other departments of hotel
• Handled payments through cash, cheque and credit cards

Aircraft Cleaner - Derichebourg - Luton airport

(2010-08 - 2010-11)

• Clean the interior and exterior of designated aircrafts
• Vacuum floors and wipe down windows
• Remove trash from receptacles and seat pockets
• Replenish airline materials in the seat pockets
• Clean lavatories and replenish supplies
• Clean aircraft cockpit and replace headsets as instructed

Work experience - Thomas Cook - Luton

(2008-06 - 2008-06)

During my 2 weeks work experience placement my duties included:

• Dealing with brochure deliveries
• Re-organise the brochure room
• Design the window cards
• Set the files according to dates

BA (Hons) - Travel and Tourism - Bedfordshire University (2011-09 - 2014-06)

BTEC National Certificate - Travel and Tourism Level 3 - Bedford College (2009-09 - 2011-06)

Level 2 - Preparation for Air Cabin Crew - Barnfield College (2008-09 - 2009-06)

GCSE and BTEC First Diploma - Maths, English, Travel and Tourism Level 2 - Luton 6th Form College (2007-09 - 2008-06)

GCSE - Maths, English, Sociology - Bedford College (2006-09 - 2007-06)

Secondary School - Hindi, English, Maths, Social Studies, Chinese - Sir Eills Kadoorie Secondary School (2005-09 - 2006-06)

Secondary School - Hindi, English, Maths, Social Studies, General Studied, Physical Studies, Punjabi - Jagat Jyoti Sr.Sec school (1996-09 - 2005-06)