Kirnjit Basra

Client-focused professional with more than 30 years of experience in customer service, sales, relationship management, business ownership and international client coordination. Experienced in supporting people through unfamiliar or time-sensitive processes, answering questions clearly, organising multiple requirements, following up consistently and resolving issues with calm, practical judgement. Strong communicator across phone, email and face-to-face channels, with extensive experience building trust with clients from varied backgrounds and coordinating activity across the UK and overseas markets.

Highly organised, proactive and comfortable learning new systems, with a genuine enthusiasm for travel, international destinations and creating smooth, positive client experiences.

International Client & Property Coordinator - Various - International Markets - United Kingdom and Overseas Markets

Supported clients considering overseas opportunities by explaining unfamiliar markets, processes and next steps in a clear, reassuring and professional way. Managed regular client communication and follow-up, keeping individuals informed as circumstances, appointments, requirements and priorities changed. Coordinated activity between clients and multiple third parties, including agents, solicitors, surveyors, brokers, contractors and other professional advisers.

Organised information for meetings and due-diligence discussions, ensuring each party understood requirements, expectations and the next action needed. Handled sensitive or complex conversations using active listening, empathy and practical problem-solving to maintain trust and keep matters moving. Worked with clients across UK and international markets, developing strong cultural awareness, adaptability and confidence communicating with people from different backgrounds.

Customer Service, Sales & Relationship Management - Various

Multi-sector business experience.

• Built long-term customer relationships through responsive service, reliable follow-up, attention to detail and a strong personal commitment to client satisfaction.
• Responded to enquiries, qualified needs, explained options, handled objections and helped customers make confident decisions without unnecessary pressure.
• Managed changing customer requirements and service issues, taking ownership of problems and remaining focused on a positive resolution.
• Worked in fast-moving, target-led environments where prioritisation, organisation and accurate communication were essential.
• Generated repeat business and referrals by delivering a personal service and maintaining trusted relationships over time.

Commercial Entrepreneur & Business Owner - Various

Retail, Beauty, Recruitment and Property sectors.

• Established and managed customer-facing businesses, taking responsibility for daily operations, appointments, staffing, suppliers, marketing, service standards and customer retention.
• Developed strong organisational discipline through managing multiple priorities, deadlines, customer expectations and operational issues simultaneously.
• Built businesses through direct customer contact, reputation, repeat custom and referrals, strengthening communication and service skills across a wide range of client types.
• Adapted quickly to changing market conditions and new business requirements, demonstrating resilience, initiative and an ability to learn new processes rapidly.

Sales, Recruitment & Training Leadership - Various

Customer communication and people development.

• Led and worked within high-target sales environments, generating appointments, following up enquiries and maintaining customer relationships through to completion.
• Recruited and assessed candidates, requiring careful listening, accurate information gathering, professional communication and good judgement.
• Delivered training and development activity and explained technical information in clear, customer-friendly language.
• Coached individuals in confidence, communication, customer service and accountability.