Kiroubagari Ramsamy

Compassionate, reliable, and highly motivated professional with experience in care assistance, community support, youth mentoring, customer service, and hospitality support. Demonstrates strong skills in childcare, personal care, communication, safeguarding, child support, differentiated learning support, behaviour management, mobility assistance, record keeping, food hygiene, and health and safety compliance. Known for a calm and empathetic approach, with the ability to build positive relationships, support vulnerable individuals, and work effectively in fast-paced environments.

Strong time management, resilience, and active listening skills, with a commitment to delivering high-quality care and service.

Employability Programme Participant - Get Set UK

(2026-01)

Care Assistant - Visiting Angel - London, England

(2022-04 - 2022-11)

• Provided personal care support to patients, including assistance with bathing, washing, dressing, grooming, and hygiene routines.
• Maintained clean, safe, and hygienic living environments to promote comfort, dignity, and wellbeing.
• Supported individuals with mobility needs, using equipment safely and following correct manual handling procedures.
• Monitored patients' behaviour, physical condition, and emotional wellbeing, reporting changes or concerns to senior staff promptly.
• Completed accurate care documentation and maintained up-to-date records in line with care standards and confidentiality requirements.
• Assisted with medication administration under supervision, ensuring compliance with healthcare policies and safe practice.
• Responded effectively to emergency situations, applying basic first aid knowledge and escalating issues to medical professionals when required.
• Built positive and trusting relationships with patients through empathy, patience, active listening, and respectful communication.
• Promoted a person-centred approach to care, supporting independence and individual needs.

Kitchen Porter - Hotel - London, England

(2021-11 - 2022-02)

• Maintained high standards of kitchen cleanliness, sanitation, and hygiene in accordance with health and safety regulations.
• Handled and stored cleaning chemicals safely, following COSHH guidance and workplace procedures.
• Assisted chefs with basic food preparation, including salads, sandwiches, and side dishes.
• Followed all food safety, food hygiene, preparation, and storage procedures to ensure compliance with regulations.
• Supported smooth kitchen operations by keeping work areas organised, clean, and ready for service.
• Worked efficiently in a fast-paced environment, demonstrating teamwork, flexibility, and attention to detail.

Volunteer - Charity - London, England

(2021-05 - 2021-09)

• Updated and maintained donor databases, ensuring records were accurate and organised.
• Supported community outreach by serving meals and distributing food to individuals and families in need.
• Delivered high-quality customer service, responding professionally to queries and concerns.
• Escalated complex or major issues to supervisors in a timely and appropriate manner.
• Used active listening and communication skills to understand requests and provide suitable support.
• Contributed to a supportive and inclusive environment for community members and colleagues.

Youth Mentor Volunteer - YoungRoots - London, England

(2020-12 - 2021-02)

• Supported service providers in delivering positive youth development programmes for young people.
• Helped young people manage personal and emotional challenges by providing a safe, supportive, and understanding environment.
• Conducted and supported group meetings, workshops, and field trips to engage and empower programme participants.
• Assisted in developing outcomes-based work plans to support community and youth programme objectives.
• Mentored at-risk young people, improving confidence, wellbeing, and life opportunities through coaching, tutoring, and guidance.
• Delivered health education and practical support, helping young people access relevant resources and make informed decisions.
• Built strong, positive relationships through empathy, patience, communication, and trust-building skills.

Retail Assistant - New Look - London, England

(2017-09 - 2018-01)

• Delivered excellent customer service by engaging with customers, identifying needs, and providing appropriate support.
• Achieved service time and quality targets in a busy retail environment.
• Assisted with additional tasks to support team performance and ensure efficient daily operations.
• Demonstrated strong communication, teamwork, and problem-solving skills when dealing with customer requests.
• Maintained a professional and friendly manner while working in a fast-paced customer-facing role.

Level 2 Teaching Assistant Diploma (2026)

Level 3 Understanding Autism (2026)

Mental Health in Young People and Children – Level 2 (2025)

Level 2 Public Services - Waltham Forest College (2018)