Kirsty Crouch

Trustworthy with years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in any job setting. Responsible and passionate about delivering outstanding quality and service. Motivated energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget.

HCA - Fareham Health Center - Fareham, Hampshire

(2023-04)

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Supported team by demonstrating respect and willingness to help.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Increased customer satisfaction by resolving issues.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Phlebotomy, blood taking daily.
• Diabetic health checks.
• Nhs health checks
• I have my own clinic and I'm incontrol of this and my patients.

Senior Care Assistant - Pearlcare - Prestatyn, Ll19 8lx

(2013-08 - 2021-11)

• Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
• Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
• Discussed future care with patients and families, demonstrating emotional resilience, active listening and compassion.
• Maintained and updated digital patient records and medical information.
• Documented care plans, hospital actions and patient activities in line with best practices.
• Helped patients with personal care tasks, including meal assistance, toileting and mobility support.
• Remained up-to-date on latest treatments, care improvements and regulations to facilitate continued patient satisfaction and wellbeing.
• Obtained current medical information, weight, height and vital signs to aid care planning.
• Documented care plans, hospital actions and patient activities in line with best practices in clinical communication.
• Monitored patient progress, identifying and proactively addressing obstacles hindering recovery.
• Supported residents to achieve personal goals, leading to improved overall resident satisfaction.
• Charted patient information related to vital signs, pain management and daily inputs and outputs.
• Kept public areas clean and hygienic by performing routine sanitisation tasks.
• Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
• Delivered excellent patient care, consistently receiving positive reviews from families.
• Managed, mentored and instructed new and existing staff in resident care delivery.
• Delivered service according to policies, procedures and practices.
• Overseeing the running and safety of the home in the manager's absence.
• Promoting person centred care to residents and devising/updating detailed care plans.
• Assessing potential residents in their own homes/hospital by completing pre-admission assessments to determine if the correct level and category of care can be met.
• Ordering, booking in, administering and returning all residents medications including handling controlled drugs.
• Monitoring blood pressures/blood sugar levels.
• Assisting residents with all aspects of personal care including washing dressing, bathing and toileting needs.
• Assisting residents with diet and fluid intake.
• During the beginning of March 2019 we found ourselves without a deputy manager, I took on this position temporarily until September and gained knowledge and life experiences of management.
• Documenting at point of care by using person centred software.
• Supporting levels of challenging behaviours and working in a person centred way.

Sales Assistant - Primark - Chester, Cheshire

(2012-07 - 2013-08)

• Liaised with potential customers to determine needs and provide recommendations.
• Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
• Explained products' benefits and value, engaging customers in new stock to drive sales.
• Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
• Provided helpful, attentive sales support to generate positive customer feedback.
• Received, processed and organised deliveries within tight deadlines.
• Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.
• Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
• Managed transactions with high accuracy to achieve smooth till reconciliations.
• Processed cash and card payments during busy shopping periods to minimise customer waiting times.
• Kept sufficient inventory supply and stock on shelves and in storerooms.
• Kept up-to-date on available inventory and new stock lines to efficiently answer customer questions regarding purchasing options.
• Promoted sales and special offers for discounts and merchandise options.
• Boosted sales and improved customer satisfaction by providing attentive, personalised client services.

Bar Staff Member - The cross keys - Connahs Quay, Deeside

(2010-04 - 2012-07)

• Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
• Monitored ice machine production and filled drink ice dispensing bins to keep steady supply.
• Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide personalised experience.
• Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
• Opened and closed bar tabs, transferring charges to restaurant as necessary.
• Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
• Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
• Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
• Maintained facility compliance with health codes, sanitation requirements and licence regulations.
• Maintained brand image by keeping neat personal appearance.
• Creatively presented drinks using various glass styles such as jars and vintage containers.
• Remained flexible with scheduling to facilitate coverage during high-traffic service hours.
• Maintained calm and professional demeanour while dealing with complaints for exemplary customer service.
• Opening and closing of the pub allowing management to have a day off.
• Cashing up all tills at the end of the shift.

Bar Staff Member - Royal Oak - Flint, Flintshire

(2009-03 - 2010-04)

• Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
• Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide personalised experience.
• Monitored ice machine production and filled drink ice dispensing bins to keep steady supply.
• Opened and closed bar tabs, transferring charges to restaurant as necessary.
• Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
• Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
• Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
• Processed cash, credit card and voucher payments using POS terminals.
• Monitored supply levels and generated purchase orders to replenish and maintain bar inventory.
• Maintained facility compliance with health codes, sanitation requirements and licence regulations.
• Maintained brand image by keeping neat personal appearance.
• Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
• Greeted and seated guests to establish prompt, high quality service.
• Creatively presented drinks using various glass styles such as jars and vintage containers.
• Worked well within cohesive team to create friendly atmosphere customers enjoyed.
• Maintained calm and professional demeanour while dealing with complaints for exemplary customer service.
• Prepared restaurant tables to be aesthetically pleasing and comfortable for guests.

Sales Assistant - Woolworths - Flint, Ch6

(2006-02 - 2009-07)

• Managed transactions with high accuracy to achieve smooth till reconciliations.
• Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
• Processed cash and card payments during busy shopping periods to minimise customer waiting times.
• Kept up-to-date on available inventory and new stock lines to efficiently answer customer questions regarding purchasing options.
• Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
• Liaised with customers to determine needs, provide recommendations and upsell services.
• Promoted sales and special offers for discounts and merchandise options.
• Boosted sales and improved customer satisfaction by providing attentive, personalised client services.
• Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
• Referenced weekly sales ad and promotional signage to verify and enforce correct pricing.
• Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
• Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
• Received, processed and organised deliveries within tight deadlines.
• Joining conference calls monthly to discuss sales and figures.

Bingo Main Stage Caller - Parkers Automatic LTD - Flint, Ch6

(2005-03 - 2008-04)

• Observed gaming rules and regulations during bookmaking for compliance with government legislation.
• Communicated with customers to ascertain gaming needs, complaints or issues for appropriate service delivery.
• Inspected and reported gaming equipment faults, flaws or problems to managers for repairs or service.
• Explained and interpreted rules of gaming institutions to interested customers for compliance reasons.
• Entered data in company systems to help with calculating odds and payouts and retained betting records for audits.
• Computed and announced results of games, following gaming rules to produce fair and just outcomes.
• Making sure banking of all money was done weekly.
• Being responsible for the opening and locking up of the building and all safes within the building to ensure manger had a day off.
• Working behind the bar and in the kitchen covering sickness when it occurred.
• Cashing up at the end of each evening.
• Building a good relationship with returning customers.
• Being first point of contact at ticket sales.

GCSEs - Flint high school (2001-09 - 2006-06) Flint, Flintshire