HCA - Fareham Health Center - Fareham, Hampshire
(2023-04)
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Supported team by demonstrating respect and willingness to help.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Phlebotomy, blood taking daily.
- Diabetic health checks.
- Nhs health checks
- I have my own clinic and I'm incontrol of this and my patients.
Senior Care Assistant - Pearlcare - Prestatyn, Ll19 8lx
(2013-08 - 2021-11)
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Discussed future care with patients and families, demonstrating emotional resilience, active listening and compassion.
- Maintained and updated digital patient records and medical information.
- Documented care plans, hospital actions and patient activities in line with best practices.
- Helped patients with personal care tasks, including meal assistance, toileting and mobility support.
- Remained up-to-date on latest treatments, care improvements and regulations to facilitate continued patient satisfaction and wellbeing.
- Obtained current medical information, weight, height and vital signs to aid care planning.
- Documented care plans, hospital actions and patient activities in line with best practices in clinical communication.
- Monitored patient progress, identifying and proactively addressing obstacles hindering recovery.
- Supported residents to achieve personal goals, leading to improved overall resident satisfaction.
- Charted patient information related to vital signs, pain management and daily inputs and outputs.
- Kept public areas clean and hygienic by performing routine sanitisation tasks.
- Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
- Delivered excellent patient care, consistently receiving positive reviews from families.
- Managed, mentored and instructed new and existing staff in resident care delivery.
- Delivered service according to policies, procedures and practices.
- Overseeing the running and safety of the home in the manager's absence.
- Promoting person centred care to residents and devising/updating detailed care plans.
- Assessing potential residents in their own homes/hospital by completing pre-admission assessments to determine if the correct level and category of care can be met.
- Ordering, booking in, administering and returning all residents medications including handling controlled drugs.
- Monitoring blood pressures/blood sugar levels.
- Assisting residents with all aspects of personal care including washing dressing, bathing and toileting needs.
- Assisting residents with diet and fluid intake.
- During the beginning of March 2019 we found ourselves without a deputy manager, I took on this position temporarily until September and gained knowledge and life experiences of management.
- Documenting at point of care by using person centred software.
- Supporting levels of challenging behaviours and working in a person centred way.
Sales Assistant - Primark - Chester, Cheshire
(2012-07 - 2013-08)
- Liaised with potential customers to determine needs and provide recommendations.
- Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
- Explained products' benefits and value, engaging customers in new stock to drive sales.
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Received, processed and organised deliveries within tight deadlines.
- Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Managed transactions with high accuracy to achieve smooth till reconciliations.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Kept up-to-date on available inventory and new stock lines to efficiently answer customer questions regarding purchasing options.
- Promoted sales and special offers for discounts and merchandise options.
- Boosted sales and improved customer satisfaction by providing attentive, personalised client services.
Bar Staff Member - The cross keys - Connahs Quay, Deeside
(2010-04 - 2012-07)
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Monitored ice machine production and filled drink ice dispensing bins to keep steady supply.
- Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide personalised experience.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Opened and closed bar tabs, transferring charges to restaurant as necessary.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
- Maintained facility compliance with health codes, sanitation requirements and licence regulations.
- Maintained brand image by keeping neat personal appearance.
- Creatively presented drinks using various glass styles such as jars and vintage containers.
- Remained flexible with scheduling to facilitate coverage during high-traffic service hours.
- Maintained calm and professional demeanour while dealing with complaints for exemplary customer service.
- Opening and closing of the pub allowing management to have a day off.
- Cashing up all tills at the end of the shift.
Bar Staff Member - Royal Oak - Flint, Flintshire
(2009-03 - 2010-04)
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide personalised experience.
- Monitored ice machine production and filled drink ice dispensing bins to keep steady supply.
- Opened and closed bar tabs, transferring charges to restaurant as necessary.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
- Processed cash, credit card and voucher payments using POS terminals.
- Monitored supply levels and generated purchase orders to replenish and maintain bar inventory.
- Maintained facility compliance with health codes, sanitation requirements and licence regulations.
- Maintained brand image by keeping neat personal appearance.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Greeted and seated guests to establish prompt, high quality service.
- Creatively presented drinks using various glass styles such as jars and vintage containers.
- Worked well within cohesive team to create friendly atmosphere customers enjoyed.
- Maintained calm and professional demeanour while dealing with complaints for exemplary customer service.
- Prepared restaurant tables to be aesthetically pleasing and comfortable for guests.
Sales Assistant - Woolworths - Flint, Ch6
(2006-02 - 2009-07)
- Managed transactions with high accuracy to achieve smooth till reconciliations.
- Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Kept up-to-date on available inventory and new stock lines to efficiently answer customer questions regarding purchasing options.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Liaised with customers to determine needs, provide recommendations and upsell services.
- Promoted sales and special offers for discounts and merchandise options.
- Boosted sales and improved customer satisfaction by providing attentive, personalised client services.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Referenced weekly sales ad and promotional signage to verify and enforce correct pricing.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
- Received, processed and organised deliveries within tight deadlines.
- Joining conference calls monthly to discuss sales and figures.
Bingo Main Stage Caller - Parkers Automatic LTD - Flint, Ch6
(2005-03 - 2008-04)
- Observed gaming rules and regulations during bookmaking for compliance with government legislation.
- Communicated with customers to ascertain gaming needs, complaints or issues for appropriate service delivery.
- Inspected and reported gaming equipment faults, flaws or problems to managers for repairs or service.
- Explained and interpreted rules of gaming institutions to interested customers for compliance reasons.
- Entered data in company systems to help with calculating odds and payouts and retained betting records for audits.
- Computed and announced results of games, following gaming rules to produce fair and just outcomes.
- Making sure banking of all money was done weekly.
- Being responsible for the opening and locking up of the building and all safes within the building to ensure manger had a day off.
- Working behind the bar and in the kitchen covering sickness when it occurred.
- Cashing up at the end of each evening.
- Building a good relationship with returning customers.
- Being first point of contact at ticket sales.
