Kiyah Okigbo

Master of Clinical Psychology Student with strong communication, organisation and problem-solving skills, developed through academic research and practical work experience.

Background in administrative support, customer service, and tutoring, with additional volunteering in community services. Empathetic, reliable, and confident working with different people, bringing a research-informed and people-focused approach to any role I’m assigned.

Front of House at The Plough and Harrow

• Provided excellent customer service in a fast-paced environment.
• Managed bookings, orders, and payments efficiently.
• Resolved customer issues calmly, demonstrating strong problem-solving and communication skills.
• Built rapport with regular customers

West Hampstead Food Hub

• Worked with vulnerable populations, handling situations with care, compassion, and respect
• Offered a listening ear to those who needed to talk
• Ensured dietary, needs were met for each individual

Operations Administrator at Total Support Services, Wimbledon Championships

• Assisted in the recruitment process, including onboarding new staff and supporting discovery days.
• Conducted cold calling and liaised with other companies to ensure smooth operations during the Championships.
• Used the Helpdesk system to manage queries and requests efficiently.
• Maintained accurate records and schedules, supporting day-to-day event operations.
• Coordinated administrative tasks and supported event operations during a large-scale sporting event.

Receptionist at Gravity

• Managed front-desk responsibilities, including responding to inquiries, answering calls and emails, booking appointments, giving demonstrations, and welcoming visitors.
• Organised administrative processes, improving efficiency and workflow.
• Assisted colleagues with document preparation and internal communications.
• Managed opening and closing procedures

MSc in Clinical Psychology – University of Southampton (2026 – 2027)

BA (Hons) in Psychology – Richmond, The American International University in London (2022 – 2025)

A-Levels – The Holy Cross School (2020 – 2022)