Self-Employed Driver - Uber
(2017-01)
- Provide safe, reliable and courteous transport for passengers, consistently maintaining high customer satisfaction ratings
- Plan and manage efficient routes using GPS navigation, adapting to traffic and road conditions to ensure timely arrivals
- Manage all aspects of self-employment, including scheduling, income and expense tracking, and tax record-keeping
- Maintain the vehicle to a high standard, carrying out regular checks to ensure safety, cleanliness and roadworthiness
- Handle cash and electronic payments accurately, and resolve customer queries or concerns professionally
- Comply with all licensing, insurance and regulatory requirements for private hire drivers
Stock Replenishment Assistant - Primark
(2014-01 - 2017-12)
- Stock Stacking & Rotation: Unpacked deliveries and efficiently organised products on shelves, implementing "first-in first-out" (FIFO) practices by placing older stock at the front
- Time Management: Worked efficiently to meet strict store replenishment routines and deadlines
- Kept stockroom and shop floor areas clean, tidy and organised in line with health and safety standards
- Worked closely with team members to ensure shelves were fully stocked and presentable for customers
- Assisted customers with queries and provided a helpful, friendly point of contact on the shop floor
Administrative/Office Assistant - Ropemakers Solicitors - Small Heath, Birmingham
(2012-01 - 2014-12)
- Filing and retrieving information and documents
- Preparing and maintaining confidential correspondence and documents
- Opening and distributing mail
- Booking in appointments
- Maintaining office equipment and ordering stationery
- Answering the phone and dealing with enquiries
- Other duties as reasonably required
Team Leader - Tesco Metro - New Street, Birmingham B2 5AE
(2005-01 - 2008-02)
- Ensured daily operational routines were followed on the Replenishment areas
- Dealt with customer queries and provided customer advice on products/services
- Completed log book and maintained a safe environment for customers and staff
- Kept replenishment areas clean and tidy, and organised work for the Replenishment Team
- Implemented system merchandising plans to the required standard
- Co-ordinated tea and lunch breaks for staff, and operated the checkout when needed
Supervisor - Sainsbury's - Alcester Road, Moseley, Birmingham B13 8HS
(2004-06 - 2005-01)
- Key Holder
- Resolved simple problems and customer complaints
- Co-ordinated and delegated jobs to staff
- Identified short-dated stock and reduced prices to clear the shelf
- Made sure labels were correct on shelf/products
- Dealt with customer complaints/queries
- Helped and supported new starters
- Delivered legal training to staff on Health and Safety and Fire Safety
- Validated staff upon completion of training
Self-Employed - Raj Takeaway - 30 Timberley Lane, Birmingham B34 7EH
(1994-09 - 2004-07)
- Dealt with the public face to face
- Recruitment, training and welfare of staff
- Ensured the business was fit and safe to operate
- Checked health & safety/fire compliance at work
- Managed cashing up and banking
- Ordered stock and took deliveries
- Made sure staff were working to the needs of the business
