Koketso Constance Letsoela

As a dedicated and detail-oriented final-year accounting student, I bring hands-on experience in accounting systems, bookkeeping, and customer service. My academic background has equipped me with a solid foundation in financial reporting, ledger management, and software tools such as Sage, Pastel and Excel. Seeking an opportunity to apply academic knowledge and practical experience in a dynamic finance or accounting role.

Bookkeeper/ Data Capture at IntegraTax (2024-02 – 2025-12)

Retrenched

• Capturing of Data from various source documents into the computer system for storage processing and purposes
• Maintain an accurate record of financial transactions
• Reconciliation of entries into Sage and Maintain the trial balance by reconciliating general ledger
• Preparing Financial documents for audits and compliance objectives

Trainee Accountant at Andisa Charted Accountants (2022-07 – 2023-12)

Retrenched

• Reviewed general ledger entries for accuracy and completeness
• Regular processing of transactions from bank statements and source documents in Sage One to ensure that clients' accounting records are regularly updated
• Monthly reconciliation of accounts (bank, debtors, creditors, stock, loans)
• Process necessary journal entries to generate an accurate trial balance and management accounts
• Follow up with clients regarding entries not posted on the financial system
• Compile accurate and presentable management accounts
• Perform VAT calculations and VAT submissions on clients and attend to SARS queries on VAT when required
• Perform audits on companies and report your findings

Customer Service Agent at Merchants (Vodacom) (2022-03 – 2022-07)

Contract ended

• Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests
• Input customer information, call notes and personal data onto internal database
• Handled objections and disputes to maximize sales
• Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgement
• Offered clients product advice, increasing customer satisfaction

Customer Service Agent at Hollard Partner Esurity (2019-09 – 2021-03)

Contract ended

• Answer incoming call center questions about insurance policies and insurance coverage issues as well as customer complaints and general queries
• Input customer information, call notes and personal data onto internal database
• Keep track of all customer inquiries and verify that all questions are answered regarding customer policies
• Upload customer claim documents and capture claims on system for the customer
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
• Resolved customer queries over phone and by email

Bachelor of Accounting Science in Financial Accounting: Accounting – University of South Africa (2022-02)

Higher Certificate in Accounting Science in Accounting – University of South Africa (2020-02 – 2021-11)