Senior Lettings Negotiator at GCP Grand City Property (2026-01 – Present)
- Coach and support junior negotiators on objection handling, viewing conversions, and pipeline management, directly driving overall team target completions.
- Strategically manage an in-house property portfolio, focusing on maximizing rental yields, driving revenue growth, and consistently hitting corporate financial targets.
- Oversee the end-to-end transaction pipeline for company-owned assets, maintaining an exceptional closing rate of 6 deals per week to aggressively minimize portfolio void periods.
- Ensure 100% compliance across all portfolio tenancies regarding corporate policy, AML regulations, and up-to-date housing legislations.
- Conduct deep-dive market analysis to set optimal rental structures and investment metrics across company-owned buildings, balancing maximum return with swift asset turnover.
Lettings Negotiator at GCP Grand City Property (2023-04 – 2025-12)
This Job role consists of managing lettings for the companies South London based buildings and the full London Portfolio in our private renting sector, maintaining resident retention and high internal leasing targets.
- Maintaining high internal leasing and occupancy for the company
- Listing new and existing building, including arranging photography
- Working closely with the PM, building managers and Renewals team
- Contacting enquiries, qualifying them and ensuring they have all documentation needed for the process, arranging viewings for lettings and sales
- Negotiating terms of offers, and guiding applicants through the tenancy progression process
- Managing contracts and move in process including key collection
- Ensuring all applicants receive exceptional customer service throughout their property journey
Residents Services Assistant at Urbanbubble (2022-06 – 2023-04)
My role consists of coordinating, delivering the leasing and reservations activities which achieve budgeted revenue, occupancy priorities, resident retention and leasing goals.
- Viewings tenancy progression
- Building 70% leasing and 50% occupied portfolio within 3 months of hand over
- Planning and organising resident's events
- Helping with set up and internal processes
- Pre-opening mobilisation
- Working directly with main contractors
- Defects investigations with main construction company
Leasing Associate at Greystar Europe holdings (2019-04 – 2022-06)
Within my role I'm responsible for coordinating and delivering the leasing and reservations activities which achieve budgeted revenue, occupancy priorities, resident retention and leasing goals and objectives. Leading the team by example, I contribute towards building a vibrant, safe and welcoming community our residents enjoy being part of.
- Set appointment times for individuals to tour facilities and see available units.
- Pleasantly greeted visitors to the office, asked questions and offered assistance for their needs quickly and effectively.
- Showed apartments to potential tenants and answered questions regarding the community.
- Invited prospects to fill out an application upon completion of the property tour.
- Checked rental eligibility by following Greystar's verification process.
- Performed background checks on all apartment applicants.
- Collected, completed and processed lease applications.
- Created proposals, lease offers, and documents for incoming and current tenancies.
- Arranging maintenance and cleaning of all apartments, entrances and communal areas, as and when needed.
- Updating new leases and move outs with all utility providers, ensuring they have the correct dates and meter readings.
- Contacted and followed up with tenants on renewal notices.
- Maintained accurate records of all correspondence with and from tenants.
- Ensured policies and rules were followed by all tenants.
- Created and submitted weekly reports on leasing activities.
- Ensured common areas were kept clean, neat, and free of debris.
- Regularly inspected the curb appeal of the facilities to ensure that the property was always in great shape.
- Experienced with new construction, luxury apartment buildings, condominiums, and 55+ communities and units.
- Developed and implemented tactical marketing plans with Marketing branded weekly newsletter, flyer & gifts for events and Event's organising.
- Up to date demographics & analytics for the property.
Operations Assistant at Greystar Europe holdings (2019-01 – 2019-04)
- Arrange new resident move Ins, home induction and all relevant documents.
- Creating Inventory and move in packs for corporate residents.
- Arrange access for maintenance, cleaners & engineers.
- Checking and filing documents
- Arranging and conducting direct viewings of the apartments and amenities.
- Taking Payments and arranging bank transfers.
- Prepare Leaving documents and payment information.
- Keeping resident updated with any work or servicing taking place within the building.
- Contacted and followed up with tenants on renewal notices.
- Toured the property with prospective tenants and provided a wealth of information in regard to its key features.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Ensured policies and rules were followed by all tenants.
- Created and submitted daily reports on leasing activities.
Receptionist at Ritz Recruitment (2017-05 – 2019-09)
Front of house Receptionist/Concierge
- Answered enquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Meet and greet all internal and external guests, first point of contact to all guests internal and external, providing refreshments and information for guests.
- Booking guests in and printing their visitor pass.
- Make the hosts aware of their guests' arrival and show the guests to the appropriate lift.
- Booking meeting rooms and offices internally and externally.
- Manage a busy switchboard for the Head office and responsible for all emails, deliveries, post, couriers and taxis.
- Booking internal meetings, keeping the meeting rooms and reception area presentable at all times and set up as requested.
- Ordering stationary, groceries and catering for the office and making sure the main office cupboard is always well stocked.
- Sorted and distributed business correspondence to correct department or staff member.
- Monitored premises security, screened visitors, updated logs and issued passes.
Office Manager & EA at IQ Student Accommodation (2017-08 – 2017-10)
C-suite Support, Managed office supplies, vendors, organisation and upkeep.
- Managing Receptionists and cleaning staff.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Maintained a clean reception area, including lounge and associated areas.
- Directed guests and routed deliveries and courier services.
- Helped distribute employee notices and post around the office.
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
- Coordinated domestic and international travel arrangements, including booking flights, hotels and transport.
- Assisted with event planning, including associated travel and logistical arrangements.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Obtained signatures for financial documents, and internal and external invoices.
- Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
- Served as corporate liaison between the Finance, IT and Marketing departments.
- Welcoming new starters and organising desks, passes, fobs and lockers.
Executive Assistant at IQ Student Accommodation (2017-10 – 2018-02)
C-suite support
- Conducted research and gather proof briefing materials for all executive-level meetings.
- Managed executive calendar and coordinated weekly project team meetings.
- Directed administrative functions for the directors, principals, consultants and key managers.
- Assisted with team building initiatives and overall support for employee morale.
- Processed travel expenses and reimbursements.
- Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips.
- Located and attached appropriate files to incoming correspondence requiring
