Sales Associate - Hickory Farms - Silverdale, WA
(2019-01 - 2020-12)
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding merchandise.
- Achieved perfect attendance and on-time record.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending other products to compliment the products they wanted already to boost revenue.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Customer Service & Telephone Representative - Eastern CT Transportation Consortium, LLC. (ECTC) - Uncasville, CT
(2018-01 - 2019-12)
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained close business relationships with other companies that they worked with on a day to day basis.
Retail Key Holder - The Kitchen Collection - Mashantucket, CT
(2017-01 - 2018-12)
- Balanced cash registers at end of shift and filled out necessary reports.
- Opened and closed store at proper times for reliable services.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Rearranged racks and shelving based on seasonal planograms.
- Performed category maintenance by rotating products according to company product rotation policy.
- Utilized product information and sampling to educate customers and assist in product selections.
- Maintained confidentiality and security of sales records and operational reports.
- Worked with store manager to create employee schedules.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Mentored new sales associates to contribute to store's positive culture.
Retail Key Holder - Gymboree Outlet & Retail Locations - Mashantucket, CT-Outlet & Waterford, CT- Retail
(2016-01 - 2018-12)
- Balanced cash registers at end of shift and filled out necessary reports.
- Opened and closed store at proper times for reliable services.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Rearranged racks and shelving based on seasonal planograms.
- Assisted store cashiers during peak sales times.
- Performed category maintenance by rotating products according to company product rotation policy.
- Stored security alarm codes and keys and made routine code changes.
- Maintained confidentiality and security of sales records and operational reports.
- Worked with store manager to create employee schedules.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Submitted reports to senior management to aid in business decision-making and planning.
