Guest Service Assistant
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Having acquired strong professionalism with a Bachelor of Science (BSc) degree with Honours in International Tourism with Hospitality Management, my passion and enthusiasm continue to build. I am committed to learning and providing high class knowledge and services to customers. I work in a timely and organised manner, strategically and creatively planning projects tailored to the needs of customers.
Guest Service Assistant - Hampton by Hilton at London Stansted Airport - London Stansted Airport
(2024-09)
Responsible for managing guest arrivals and departures, providing information about the hotel’s services and amenities and addressing guest inquiries and complaints in a friendly, timely manner.
UK Virtual Duty Manager Training - Hampton by Hilton at London Stansted Airport - London Stansted Airport
(2025-05)
Successfully completed the 1-day UK Virtual Duty Manager Training. The course focused on the unique responsibilities of the role, created to support the continuous, 24 hour operational demands of hospitality management.
Customer Service Agent - Blue Handling by ABM Aviation - London Stansted Airport
(2023-11 - 2024-09)
I work in partnership with Ryanair at London Stansted Airport, ensuring services are delivered consistently under pressure, in view of operational priorities and customer safety. I remain flexible and organized to meet customer requirements at check-in, ticket desk, departure and arrival gates to achieve business continuity and service targets.
Brand Representative - Hollister Co.
(2022-06)
Waitress - Preto Steakhouse
(2022-07 - 2022-09)
Volunteering - Evolve Hospitality
(2019-11 - 2020-02)
Waitress - Songs Restaurant - Chelmsford, Essex
(2019-02 - 2019-06)
Customer Service - BB’s Coffee and Muffins
(2018-06 - 2018-08)
Waitress - Turkish Turquoise
(2018-04 - 2018-08)
Volunteer/ Participant - National Careers Service (NCS)
(2017-07)
Through participating in the program, it has allowed me to build my confidence in enhancing my performance in teamwork, and also my personal characteristics. I am more able to communicate well within a team, contributing ideas as well as expanding them to achieve better outcomes from activities. Also, this has improved my organisation skills, which helps me to work efficiently through commitment of making plans and designing projects for personal and academic purposes.
YEAR 9 VICE CAPTAIN - St John Payne Catholic and Comprehensive school
(2014 - 2014)
Providing services to the school as well as the community has immensely built my passion in working with individuals and professionals. As a vice captain, I took up the responsibility of ensuring students gain the same number of rights from academic services through listening to their point of view on improvements in teaching and taking it forward to authorised personnel. I also involved myself in raising money for charity through food sales within school and in the community.
BSc (Hons) International Tourism with Hospitality Management - International Tourism with Hospitality Management (2019-09 - 2023-07)
City and Guilds Level 3 Extended Diploma - Travel and Tourism (4976-09) - Chelmsford College (2017-09-04 - 2018-06-29)
City and Guilds Level 2 Certificate - Cabin Crew (4849-01) - Chelmsford College (2017-09-04 - 2018-06-29)
GCSE - Maths - Chelmsford College (2017-09-04 - 2018-06-29)
Gateway Level 1 Award - British Values - Chelmsford College (2017-09-04 - 2018-06-29)
St John Payne School (2012-09-03 - 2017-07-24)
