Kristy-Lee Nelson
Strategic professional with expertise in senior living, healthcare operations, community relations, and care management
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About
Strategic professional with expertise in senior living, healthcare operations, community relations, and care management. Adept at navigating complex care environments and partnering across clinical, operational, and community networks.
Experience
Director of Sales at Discovery Village Quincy (2024-01 – 2026-03)
- Oversee full sales cycle: lead generation, tours, conversion strategies, and move-ins.
- Maintain CRM accuracy, track KPIs, and deliver performance reporting to leadership.
- Conduct competitive market analysis and adjust strategies to maintain market advantage.
- Drive revenue through referral development and outreach events.
Community Relations Manager at North River Home Care (2024-01)
- Generated referrals through high quality interactions with elder care professionals at senior living communities, skilled nursing facilities and other types of referral partners.
- Attended key networking events and in-person meetings to identify engaged and qualified referral sources.
Case Manager at South Shore Medical Center/South Shore Health (2023-01)
- Collaborated with PCPs, specialists, hospitals, insurers, SNFs, VNAs, hospice, and community agencies.
- Coordinated skilled nursing facility placements and care transitions.
Transitional Care Coach at South Shore Hospital (2018-01 – 2023-12)
- Coordinated care plans across hospital, SNF, home care, and ambulatory settings.
- Coached patients on self-management, healthy behaviors, and navigating care transitions.
Care Management at New England Quality Care Alliance (2017-01 – 2018-12)
- Liaison with post-acute providers to streamline utilization management.
- Generated high-risk patient lists to support care management engagement.
- Delivered wellness and health maintenance outreach to chronic care populations.
Patient Services at South Shore Medical Center (2015-01 – 2017-12)
- Supported interdisciplinary care management teams including RNs, NPs, and social workers.
- Managed Medicare home care documentation workflows and DME coordination.
- Maintained Epic patient lists for SNF, LTC, and hospice populations.
Education
Certificate in Case Management – Boston University
Certificate in Basic Accounting – New England College of Finance
Certificate in Mutual Funds / Portfolio Administrator – State Street Corporation
