Kriti Tokas

Detail-oriented professional with experience in backend operations, health claim processing, and organizational management. Strong in process compliance, data validation, and cross-functional coordination.

Junior Associate at Sun Life Services Centre Pvt. Ltd. (2023-09 – 2024-10)

• Managed backend operational workflows
• Data entry, verification, and system maintenance
• Coordinated with cross-functional teams
• Maintained SOPs and operational reports
• Assisted in onboarding and training new team members

Process Associate at Sun Life Services Centre Pvt. Ltd. (2023-08 – 2023-09)

WIPRO (2023-02 – 2023-08)

• Indexing and validation of health claim documents
• Claim approval/denial as per SOP
• Process improvement suggestions and knowledge sharing

B.A – Delhi University (2022)

MA in business communication for international leadership – University of Portsmouth