Case Management Specialist (Motor Claims) - Admiral Group
(2023-05)
- Managed complex cases from initial assessment through to resolution while ensuring timely progression.
- Reviewed evidence and documentation to reach fair, consistent and well-reasoned outcomes.
- Maintained accurate, confidential electronic case records and supporting documentation.
- Liaised with internal and external stakeholders throughout the lifecycle of each case.
- Prepared detailed written reports, outcome letters and case documentation.
- Produced management information and identified trends to support operational improvements.
- Ensured compliance with organisational procedures, governance requirements and service standards.
Case Management Officer - Barclays PLC
(2023-02 - 2023-04)
- Managed complex cases from initial assessment through to resolution while ensuring timely progression.
- Reviewed evidence and documentation to reach fair, consistent and well-reasoned outcomes.
- Maintained accurate, confidential electronic case records and supporting documentation.
- Liaised with internal and external stakeholders throughout the lifecycle of each case.
- Prepared detailed written reports, outcome letters and case documentation.
- Produced management information and identified trends to support operational improvements.
- Ensured compliance with organisational procedures, governance requirements and service standards.
Senior Case Management Officer (Business Insurance) - Hiscox
(2021-11 - 2023-01)
- Managed complex cases from initial assessment through to resolution while ensuring timely progression.
- Reviewed evidence and documentation to reach fair, consistent and well-reasoned outcomes.
- Maintained accurate, confidential electronic case records and supporting documentation.
- Liaised with internal and external stakeholders throughout the lifecycle of each case.
- Prepared detailed written reports, outcome letters and case documentation.
- Produced management information and identified trends to support operational improvements.
- Ensured compliance with organisational procedures, governance requirements and service standards.
Governance and Case Management Officer - Baxter
(2020-02 - 2021-10)
- Managed complex cases from initial assessment through to resolution while ensuring timely progression.
- Reviewed evidence and documentation to reach fair, consistent and well-reasoned outcomes.
- Maintained accurate, confidential electronic case records and supporting documentation.
- Liaised with internal and external stakeholders throughout the lifecycle of each case.
- Prepared detailed written reports, outcome letters and case documentation.
- Produced management information and identified trends to support operational improvements.
- Ensured compliance with organisational procedures, governance requirements and service standards.
Customer Outcome Specialist - Lloyds Banking Group
(2018-03 - 2020-01)
- Reviewed complex case decisions to ensure quality, consistency and procedural compliance.
- Provided coaching and guidance on complex cases.
- Prepared management information and quality reports.
Senior Case Management Specialist - Yorkshire / Clydesdale Bank
(2016-01 - 2018-02)
- Managed complex cases from initial assessment through to resolution while ensuring timely progression.
- Reviewed evidence and documentation to reach fair, consistent and well-reasoned outcomes.
- Maintained accurate, confidential electronic case records and supporting documentation.
- Liaised with internal and external stakeholders throughout the lifecycle of each case.
- Prepared detailed written reports, outcome letters and case documentation.
- Produced management information and identified trends to support operational improvements.
- Ensured compliance with organisational procedures, governance requirements and service standards.
Resolution Specialist - Barclaycard
(2015-06 - 2015-12)
- Managed complex cases from initial assessment through to resolution while ensuring timely progression.
- Reviewed evidence and documentation to reach fair, consistent and well-reasoned outcomes.
- Maintained accurate, confidential electronic case records and supporting documentation.
- Liaised with internal and external stakeholders throughout the lifecycle of each case.
- Prepared detailed written reports, outcome letters and case documentation.
- Produced management information and identified trends to support operational improvements.
- Ensured compliance with organisational procedures, governance requirements and service standards.
Payroll & HR Assistant - Primark
(2010-06 - 2015-05)
- Maintained confidential employee records and HR documentation.
- Supported recruitment administration, interviews and personnel processes.
- Prepared reports, maintained records and carried out general administrative duties.
