Kritika Poonia

Friendly and customer-focused individual with experience in fast-paced retail environments. Skilled at delivering excellent service, building rapport with customers, and working towards team targets. Motivated, reliable, and eager to learn, with a strong interest in sales and helping customers find the right products to suit their needs.

Customer service representative - Dominos Yeovil - Yeovil

(2025-02)

• Delivered excellent customer service in a busy store environment
• Took customer orders in person and over the phone, ensuring accuracy and efficiency
• Upsold menu items and promotions to maximise sales
• Built rapport with customers, creating a friendly and welcoming experience
• Handled customer queries and resolved complaints professionally
• Worked as part of a team to meet service and sales targets
• Maintained cleanliness and organisation of the store
• Operated tills and handled cash/card transactions

Cashier - Burger King Yeovil - Yeovil

(2025-08 - 2025-10)

• Handled cash and card transactions quickly and accurately
• Provided friendly and efficient service at the till
• Assisted customers with menu choices and promotions
• Managed queues during busy periods while maintains service quality
• Ensured cleanliness of front-of-house and dining areas
• Supported team members to ensure smooth daily operations

Master - marketing - Bournemouth university