Krutika Patil

Associate Software Engineer at Flex (2024-07 – Present)

Snowflake Code Deployment Automation: Designed an end-to-end Snowflake Code Deployment catalog in Flow Designer with dynamic approval routing (1–4 levels) and 30-day auto-rejection logic, eliminating 100% of manual deployment activities.
Enterprise eBonding Integrations: Received Platinum Award for architecting bi-directional eBonding integrations with major ISPs (Airtel & TATA). Implemented async Business Rules using RESTMessageV2 and correlation-ID loop prevention to sync ticket states across SolarWinds, ServiceNow, and vendor systems.
Operational Integrations: Delivered high-impact REST/SOAP APIs and IntegrationHub workflows, utilizing MID Servers for secure internal routing. Integrated Grafana for real-time incident creation and automated Oracle Database refreshes.
Employee Center & Service Portal: Currently working on custom Employee Center widgets and Service Portal components to elevate end-user experiences, improve self-service capabilities, and streamline platform navigation.
Infrastructure Automation & Orchestration: Working on PowerShell/JDBC workflows for remote infrastructure management. Engineered a self-healing solution for Orchestration failures (credential/MID conflicts) that auto-retries commands via the ECC Queue, eliminating manual intervention.
Automated Test Framework (ATF): Engineered ATF test suites covering smoke and regression scenarios for annual platform upgrades, reducing manual QA effort and accelerating upgrade sign-off cycles.

ServiceNow Intern at Flex (2024-02 – 2024-05)

ITSM Enhancement & Troubleshooting: Troubleshot and enhanced existing ServiceNow applications across core ITSM modules (Incident, Problem, Change, Service Catalog). Developed Client Scripts and Script Includes to resolve L3 platform defects and streamline ITIL processes.

Internship Trainee at Gamaka AI (2023-02 – 2023-07)

Machine Learning & Analytics: Built and evaluated ML and Deep Learning models using Python; created Tableau and Power BI dashboards to surface actionable insights for business stakeholders.

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