Facilities Coordinator at Motion Picture Solutions (2024-09 – 2026-04)
- Directed operations and preventive maintenance for six properties, raising compliance 15% and cutting downtime 20%.
- Oversaw office budget and processed purchase orders.
- Coordinated cross‑departmental workflows and supervised contractors, streamlining operations at all sites and overseeing external security services.
- Negotiated vendor contracts and SLAs, delivering 12% annual cost savings.
- Implemented a CMMS platform to track maintenance requests, reducing response time by 18%.
Service Desk Analyst at Hampshire Trust Bank (2022-09 – 2024-06)
- Led prioritisation and resolution of service requests, achieving a 90% first‑call resolution rate.
- Delivered 1st/2nd line technical support, resolving 90% of tickets on first call.
- Led the IT JML onboarding process, achieving 100% device readiness on day one.
Facilities Assistant at Hampshire Trust Bank (2022-06 – 2022-09)
- Resolved building issues within 24 hours, boosting safety compliance.
- Maintained and nurtured contractor relationship and vendor management.
- Directed daily office operations, improving workflow efficiency.
Office & Facilities Coordinator at Trees for Cities (2019-09 – 2022-03)
- Upkeep of the office premises, liaising with contractors to ensure they are maintained in the best possible condition (inside and outside) at all times covering maintenance, repairs, upgrades and improvements.
- Assessed facility for any risks and quickly amended any issues that arose.
- Negotiated and secured best‑value contracts with contractors and suppliers.
- Organise regular staff meetings, staff strategic days, annual staff away days, Christmas meals, and other meetings.
- Collaborated with the core team to support cross‑functional projects.
Facilities Assistant at H Mart Europe Limited (2018-06 – 2019-09)
- Monitored premises routinely to ensure cleaning policies as well as safety regulations are met and are up to company standards.
- Handled and mentored staff in proper work etiquettes as well as company policies.