Krystian Karbowniczyn

A team focused, confident and dedicated individual with the ability to lead and work with large and diverse teams. I am organised, polite and I pay close attention to detail.

Experience in hospitality operations, customer care, office administration and retail. I am committed to customer service and enjoy working in fast pace environment. I am a hardworking, reliable and professional individual with strong leadership and teamwork skills. I take pride in being someone who can be trusted to take responsibility, stay accountable and get the job done to a high standard.

I am confident leading a team, but I am equally comfortable working as part of one. I have a strong work ethic, a positive attitude and always try to lead by example. I take my responsibilities seriously and am someone who can be relied upon, especially when things get busy or challenging.

I have built up a strong reputation with previous employers and have several references available to support my experience and work ethic. I am keen to bring my skills, experience and commitment to a new role and would welcome the opportunity to discuss how I could contribute to your team.

Thank you for considering my application. I look forward to hearing from you.

Night Team Leader/Duty Manager at B&Q Yeading (2022-03 – Present)

• Supporting and managing team on duty at night in the store
• Organising and preparing the store for the following day
• Allocating and distributing the items delivered to correct points in the shop, through manual handling and by a forklift
• Conducting daily briefings with all head departments from the store to collate all tasks, which are required to be completed for the night
• Key Focus Areas: Managing & Supporting Team, Health & Safety Policies & Procedures, Forklift Driver

Assistant Manager at FULLERS (2020-12 – 2021-12)

• Supporting Deputy Manager and covering in absence
• Managing team and daily operations of the business
• Managing liquor stock, team training and development
• Meeting and exceeding company set targets
• Dealing with all guests' feedback to ensure guest satisfaction
• Celebrating success and addressing poor behaviour
• Key Focus Areas: Managing & Supporting Team, Managing liquor stock, Team Training, Following Finance, Health & Safety Policies & Procedures, Budgets

Supervisor at FULLERS (2020-03 – 2020-12)

• Supporting and managing team on duty at the bar and floor
• Meeting and exceeding customer expectations
• Passing all bar and cellar audits
• Master and cellar audit achieved
• Dealing with large pre orders and processing all through the tills
• Stock management including, placing orders, receiving, putting away and rotating stock
• Delivering training for new starters
• Key Focus Areas: Managing & Supporting Team, Stock Management, Placing Orders, Receiving Orders, Cellar Management

Bar Staff at FULLERS (2019-05 – 2020-03)

• Greeting guests, taking orders, processing orders, running table service and ensuring all guests' needs are met
• Running multiple functions daily
• Supporting all team and management team on duty
• Supporting all department when necessary including reception, housekeeping and kitchen

Shift Leader at PREMIER INN (2018-12 – 2019-04)

• Supervision of all aspects of the daily operations within the hotel and providing excellent customer service to all guests
• Managing and supporting the team on duty in all departments including front of house, kitchen team members, maintenance and housekeeping

Restaurant Team Member at PREMIER INN (2017-05 – 2018-12)

• Meeting and exceeding guest's expectations within the hotel, providing excellent levels of customer service to guests
• Supporting the team and management in daily operations

Level 3 Travel & Tourism Extended Diploma in Travel & Tourism – Hammersmith & Fulham College (2017 – 2019)

GCSE – THE CARDINAL WISEMAN HIGH SCHOOL (2012 – 2017)