Krystyna Ryan

Experienced administrator with strong communication skills and a genuine interest in helping others. Reliable, loyal, and a good team player, with experience in accounts management and customer service. Able to stay calm and focused when dealing with difficult situations, and confident using a range of computer systems. Organised, efficient, and thorough in approach, with a willingness to take on new challenges. Holds a full clean driving licence. Bilingual in English and Italian.

Accounts assistant - Northwood Abbey Estates Agents - St Albans

(2018-11)

• Allocate daily rent payments to landlords and maintain accurate records.
• Resolve account queries from both landlords and tenants in a professional manner.
• Contact tenants regarding rent arrears and assist with payment arrangements.
• Update and maintain Excel spreadsheets tracking rents received.
• Manage daily tasks and maintain diary accuracy.
• Obtain and record information with patience, attention to detail, and a friendly approach.
• Prepare commission invoices for landlords and create annual income and expenditure spreadsheets.
• Provide administrative and team support to ensure smooth office operations.
• Handle diary management, correspondence, and document preparation.

Administrator / Accounts assistant and Lettings Negotiator - Abbey Estates Agents - St Albans

(2008-04 - 2018-11)

• Acted as the first point of contact, providing a professional and friendly welcome to visitors and clients.
• Managed incoming calls, post, and emails efficiently.
• Responsible for rent collection, invoicing, and general accounts support.
• Arranged appointments, conducted property viewings, and negotiated offers on both rentals and sales.
• Coordinated annual gas safety inspections and ensured compliance.
• Handled maintenance queries promptly and effectively, liaising with tenants, landlords, and contractors.

Cabin Crew - British Airways - Heathrow

(1996-02 - 2005)

• Welcomed passengers on board and ensured safety procedures were followed at all times.
• Responded to passenger queries and supported those feeling anxious or unwell.
• Assisted with seating arrangements to accommodate families and special requests.
• Worked closely with colleagues to maintain a positive team atmosphere and deliver excellent customer service.
• Promoted and processed in-flight sales of duty-free items.

Cashier/Customer Advisor - Lloyds Bank - St Albans

(1985-02 - 1996-02)

• Opened and managed customer accounts, ensuring accuracy and attention to detail.
• Handled cashier duties including deposits, withdrawals, and payments.
• Assisted customers with foreign exchange transactions and provided advice on available currency services.
• Processed and supported basic stocks and shares transactions, ensuring compliance with bank procedures.
• Delivered high-quality customer service and built lasting client relationships.

O-levels - Marshalswick School