Kuda Kashiri

Enthusiastic and self-motivated individual who enjoys working well under pressure and thrives well in environments that rapidly change and develop. Good communication skills, liaising confidently with internal and external personnel. Pleasant and outgoing telephone manner.

I am dedicated to provide a high level of service in all my responsibilities. Can do attitude at all times and uses on initiative. I am a motivated and hardworking individual actively seeking employment.

I am willing to try any task asked of me and get involved in any area of work. I am driven by achievement and feel every job I carry out should be a job well done. I enjoy working with people and feel I am a very sociable and polite person, therefore I feel I can offer a very high standard of customer service either over the phone or in a face-to-face interaction.

I am a good team worker and i can also work on my own initiative and feel I can prioritise my work accordingly. I am extremely trustworthy and reliable and will be willing to help in any task needed of me. I also enjoy challenging positions as it gives me the opportunity to think outside the box and use my personal skills to create a world class customer experience.

I feel I would be a great asset to your team.

Customer Service Adviser - AUTOGLASS ( Belron UK)

(2023-05 - 2026-09)

• Customer support centre first point of contact
• Booking customers in for all repairs on car Windscreens and Body glass.
• To take customer repair orders, obtaining full glass repair information and accurately diagnosing repairs.
• Wiper sales opportunities on every interaction with customers.
• Booking appointments for technicians for windscreen repairs and body glass repairs.
• Liaising with insurance companies, assisting with new glass cover claims.

Help to buy Agent - BPHA

(2019-10 - 2023-01)

• To assess all Help to buy and low cost home ownership applications, determining applicants eligibility according to Bpha’s and national policies. Carrying out robust and proper sustainability/ eligibility assessments in accordance with the HCA's sustainability calculator and guidance.
• To deal with general enquiries in relation to the Help to buy product and low cost home ownership products from applicants, colleagues, house builders, other housing associations, employers and other stakeholders.
• To take ownership of all queries, personally resolving or passing issues to the appropriate function and updating the customer on progress.
• To progress sales ensuring that our service to customers and house builders remains within the requirements of the local Help to Buy Agency contract with the Homes and Communities Agency (HCA) at all times without exception.
• To process applications on the HCA's Investment Management System (IMS).
• Demostrate BPHA values and Behaviours.

Customer Care Advisor - ASOS

(2015-08 - 2019-03)

• Providing a warm ,friendly and personal inbound and outbound customer service to customers through voice chat, web chat and social media.
• Taking the opportunity to shine through every interaction by showing a lively interest in customers, having a natural approach in communicating, becoming a local expect andbecoming an advocate to the brand.
• Multi tasking and adapting to fast paced ever growing environment.
• Adherence to agreed processes, service level agreements, driving and exceeding individual and team targets.
• Proactively seeking ways to improve the customers experience through every interaction.
• Taking ownership to enhance own learning to ensure sufficient knowledge to excel in this role.
• To continue and search for ways to search for improved ways of responding to customer needs through all contact channels.
• Proactively seeking feedback on ways to improve individual and team performance.

Tele relations Advisor - Santander

(2009-10 - 2015-02)

• sales opportunities on every interaction with customers
• Discussing customer accounts and helping them benefit in everyway
• Taking payments of credit cards and other accounts over the phone using an in house secure database
• Liaising with the branch staff and helping with any technical queries regarding credit cards and debit cards.
• Ordering lost or stolen cards for Customers
• Exceptional customer service to meet customer needs and satisfy business objectives.
• Making sure customers are satisfied and working on agreed targets and KPI`s

Service Controller /Insurance Advisor - Homeserve

(2008-07 - 2009-03)

• Acceptance of new claims via email/telephone.
• Contact any Policy holders, validate and assess claim details and book in Technician visit.
• Prepare paperwork for Technicians and branch and maintain filling system to ensure claims are managed in an efficient manner.
• Book sub-contractors as required
• Liaise with Technicians and Head Office regarding subsequent work/visits required on claim.
• Liaise with Support Services Team and branch to book work into diary in a timely manner.
• Carry out other administrative tasks as may be required of me.
• Assisting other departments when needed.

Customer - Sitel Client Logic

(2008-01 - 2008-07)

• Technical Support team member.
• Inbound and Outbound calling.
• Helping and support on any Play station queries.
• Advising on any faulty Play station Peripherals.
• Troubleshooting any Sony Play station products.
• Responding to any Play station queries via email/telephone.
• Product specialising and Network Gaming.
• Constantly liaised with customers and engineering team.

Telesales Executive - Seasons Holidays PLC

(2007-12 - 2008-06)

• Cold calling businesses and members of the Public.
• Selling and trading Timeshares.
• All basic customer services
• Inbound/Outbound calling.

Telesales Executive - Zenith Windows

(2006-06 - 2006-12)

• Dealt with approximately 100 – 150 calls per day.
• Generating sales leads

GCSE`S - Allan Wilson High School (1997 - 2000)

International Diploma in computer studies - computer studies (2002 - 2003)