Kudzai Chimenya

I build long-term partnerships that help organisations adopt technology, improve performance and realise commercial value. Over the last 11 years I have developed a career centred on trusted advice, strategic relationship management and helping customers solve complex business challenges. Today I manage a portfolio of 25 enterprise SaaS customers with contract values of up to £500,000, helping maximise adoption, strengthen retention and deliver measurable business outcomes.

Previously, I managed around 300 customers at LEAP Legal Software, achieving a 91% renewal rate and an average NPS of 9/10 while playing a leading role in the launch of the company's AI platform. My legal background gives me the commercial judgement, negotiation skills and resilience to build credibility quickly with senior stakeholders and balance customer success with commercial objectives.

Business Consultant - Redbrick Solutions

(2025-02)

• Own strategic relationships with 25 enterprise customers, acting as a trusted adviser to executive stakeholders.
• Partner with customers to understand business goals and develop success plans that improve adoption, strengthen retention and support long-term growth.
• Lead enterprise implementations from discovery through adoption, aligning customer objectives with measurable outcomes.
• Deliver Executive Business Reviews, identify commercial risks and influence successful renewal outcomes.
• Represent the voice of the customer by working closely with Product, Commercial and Support teams.

Enterprise Customer Success Manager & Brand Ambassador - LEAP Legal Software

(2022-02 - 2025-02)

• Managed a portfolio of approximately 300 law firms, including 10 enterprise customers.
• Achieved a 92% renewal rate and maintained an average NPS of 9/10.
• Led onboarding, implementation and customer adoption programmes.
• Played a key role in launching LEAP's AI platform through workshops, webinars, presentations and nationwide roadshows.
• Represented LEAP as a Brand Ambassador at industry events and mentored new Customer Success Managers.

Litigation Executive - Lysander Law

(2021 - 2022)

Litigator - Admiral Law

(2018 - 2021)

Paralegal - NewLaw Solicitors

(2016 - 2018)

Litigation & Legal Services - Multiple Legal Services Firms

(2016 - 2022)

• Managed complex financial litigation from instruction through to resolution.
• Drafted settlement agreements and reviewed insurance policies to assess commercial risk.
• Negotiated commercially sound outcomes while maintaining excellent client relationships.
• Developed the commercial judgement, stakeholder management and analytical skills that underpin my approach to Enterprise Customer Success.

BA (Hons) - International Relations & Law - Kingston University London (2015)