Team Administrator, Child Development Services
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I am an experienced administrator with a background in National Health Service, Local Authority and Human Resources which have provided me with varied and demanding work environments. These have led to invaluable experiences, enabling me to learn to deal with competing needs and different challenges in client and patient focused services.
Team Administrator, Child Development Services - Hounslow & Richmond Community Healthcare – NHS
(2015-05)
Maintaining and updating records on SystmOne for patients referred to Child Development services, including processing urgent safeguarding referrals for Child Protection, strategy meetings and case conferences. I routinely process developmental assessment referrals for Child Development Services and Special Education Needs assessments all within a timeframe according to the service needs. I manage and book initial, follow up and multi-disciplinary appointments from several waiting lists and routinely format and distribute clinical reports.
Daily tasks also include answering and responding to telephone calls, emails, tasks, processing incoming and outgoing postal mail, scanning & uploading of all paper records.
Children's Healthy Weight Team Administrator - Hounslow & Richmond Community Healthcare NHS Trust - School Nursing Services, HRCH
(2010-05 - 2015-04)
Managing the team's referral service for Early Intervention and Healthy Lifestyle consultation and overall responsibility for coordinating all data for Hounslow's National Child Measurement Programme.
Administrator - Health Visiting Service, 0-19 Children's Service, Maswell Park Health Centre
(2008-09 - 2010-05)
In my role as Bank Support Worker with the Health Visiting Team, I assisted with the daily updating of sensitive patient information, booking appointments, logging calls, message taking, processing Social Services, Health Welfare liaison reports, Child Protection and Police Notification forms. I routinely processed medical referrals and managed the storing of paper and electronic medical records as well as dealing with incoming post, deliveries, ordering of stationery, minute taking and archiving of early records.
Nursery Nurse - Asquith Nurseries Ltd
(2007-04 - 2008-08)
Working in my capacity as a qualified Nursery Nurse, I was required to adapt knowledge of the Foundation Stage and Birth to Three Matters standards of child development. I was responsible for caring for the physical, emotional and developmental needs of children in my care. I maintained daily progress records, updating parents and carers. I maintained a positive approach along with good communication skills and the ability to work well in a team with colleagues.
Community Information Assistant - London Borough of Hounslow, Leisure Services - Civic Centre, Hounslow
(1988-04 - 2003-01)
Maintaining and updating the Community Information database for Community Initiative Partnerships with London Borough of Hounslow, this involved researching and collating information on local service and generating system statistics. I also covered the frontline service at Hounslow Council's Civic, dealing with enquiries as well as staffing the Systems Team help desk for Hounslow Libraries' computerised cataloguing system. Additional duties included cataloguing of library stock materials with Bibliographical Services.
Human Resources Officer - London Underground Ltd - Paddington, London
(1984-05 - 1988-04)
I worked in Human Resources dealing with a range of documents, maintaining Sick Pay records, liaising with medical services, processing Recruitments, Resignations, Disciplinary Hearings, Long Service Awards etc. Duties included minute taking, liaising with payrolls, welfare and medical services and occupational health. Other admin tasks included processing invoices, purchase orders, stationary ordering.
Career break to raise family - Career break
(2003-01 - 2008-08)
Access Course - Progression to Further Study - West Thames College, Isleworth (2013 - 2014)
NNEB Certificate - National Nursery Examination Board Certificate - Early Years Foundation Stage (2008)
ECDL in 7 Modules (2002)
A Levels - English, Sociology (1980)
O Levels - English Lit, English Lang, Sociology, History, R.E., Human Biology
